Key Carrier - Spanish Fort

Job Description

Mission Contribution:To provide world class customer service and assist the store in reaching sales goals which will enable the agency to provide more employment opportunities and services to the community.

Function:Assists the Store Manager by helping with the supervision of employees, trainees and community service workers and seeing that the store opens and closes properly. This is a developmental position in order to develop the knowledge and skills needed to be an Assistant Manager.

Essential Functions: 1. Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information, thanking customers at the end of a sale and inviting them back.2. Opens and closes the store as scheduled. 3. Supervises, works with and motivates store employees to reach assigned production guidelines.4. Receives, prices, displays and sells store merchandise, as well as delegates others to do the same. 5. Uses cash register to total sales, accepts payment, and authorizes voids, returns, exchanges and credit for merchandise.6. Records and balances cash register receipts and records store transactions, daily, or as scheduled.7. Adequately stocks and maintains interior and exterior of store in an attractive manner.8. Ensures the proper rotation of all store merchandise.9. Assists in store’s loss control by watching customers and employees and reporting suspicious activity to the manager or director. 10. Ensures the cleanliness and safeness of the store and/or donation stations by sweeping, vacuuming, mopping, dusting and cleaning bathrooms or delegating tasks to store employees.11. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers and trainees.12. Supervises and trains staff giving them oral communications regarding work performance as necessary. 13. Assists in conducting workplace orientations for new hires as needed.16 Initiates and completes paperwork required in day-to-day operations of the store, in the absence of the store manager.14. Checks garments for possible salvage material and ensures that little or no salvage is put out on the sales floor.15. Reaches production guidelines, as assigned.16. Sorts clothes into either salvage or sellable merchandise containers, with less than 5% salvage items being sorted into sellable merchandise.17. Transfers racks from the back room to the sales floor when rack is full. 18. Places garments and small wares on the proper floor racks and shelves and restocks when racks get low or shelves look empty. 19. Removes empty hangers from the racks on the sales floor and returns them to the proper place in the production area, based on the type of hanger. 20. Ensures a clean and empty work station at the end of each shift.21. Pulls and rotates store merchandise as instructed by supervisor or manager. 22. Keeps aisles free from debris in the production and sales floor area.23. Maintains adherence to all company policies and procedures.

Marginal Duties as Assigned:1. Checks, sorts and prices electrical equipment and small wares and prepares it for display on the sales floor.2. Greets donors and assists them in bringing donations into the store and issues receipts, as necessary.3. After audit by manager on duty, disposes of trash and un-usable merchandise into outside dumpster and breaks down cardboard boxes and stores in proper area.4. Other duties as assigned.

Qualifications

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).1. Must be able to interact cordially and productively with a variety of people. 2. Must be able to market Goodwill and explain the mission to the general public. 3. Ability to use Word, as well as, ability to use other office equipment.4. Must be able to take initiative and work well with little supervision.5. Must possess excellent organizational and communication skills.6. Must be able to keep information confidential.7. Must be able to maintain an effective working relationship with, and among employees.8. Must be able to work a flexible schedule including nights and weekends.9. Ability to function in a hectic work environment with occasional periods of high stress.10. Must be able to distinguish between better name brands and everyday clothing.11. Must pass a drug screen, including random drug testing as required by the Drug Free Workplace policy.

Experience and Education Requirements: High School diploma or GED preferred, but not required. Prior work experience in the service industry preferred. Prior experience operating a cash register required. Prior supervisory experience preferred.

Physical Requirements: Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally. Ability to push equipment on wheels weighing 50 lbs. to 150 lbs. Ability to engage in frequent bending, stretching, stooping and prolonged standing, walking and twisting. Ability to use fingers, hands and wrists, repetitively, while hanging and sorting clothes and merchandise.

Working Conditions:Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors:1. Customer Service2. Safety/Accident Prevention3. Image4. Accuracy of balancing cash registers.5. Speed and quality of processing

Additional Information

VEVRAA Federal Contractor - GGCrequests for priority referrals of protected veterans for its openings.