22 Apr
Part Time Real Estate Sales Support Specialist, Onalaska WI - PARTT014
Wisconsin, La crosse , 54601 La crosse USA

Vacancy expired!

Altra Federal Credit Union is adding a Part Time Real Estate Sales Support Specialist to the Real Estate Call Center department at the Operations Center in Onalaska, WI. In this position, you will be responsible for efficiently handling telephone inquiries from current and potential members regarding products, services, and transactions, while providing quality service by identifying members’ needs’ and recommending appropriate products and services. You will provide follow-up and/or referrals to other departments within the credit union or appropriate staff when needed.

Real Estate Sales Support Specialist duties include, but are not limited to:

Answer inbound calls to the Real Estate Call Center and direct the members to the proper resources, including channels, Real Estate Loan Originators, or Real Estate Servicing team.

Engage and coordinate the assistance of employees from other departments in providing prompt resolution to the members inquiries.

Answer high level mortgage-related questions about rates, products, application channels, etc.

Continuously work to improve real estate processes by using creativity, innovation, and collaboration.

Assist the department with ordering services, monitoring mortgage inbox, sending disclosures, help the servicing team, as needed, when not assisting with member phone calls. Real Estate Sales Support Specialists will be self-starters, capable of working with general instructions and minimal supervision. Excellent telephone skills, computer/keyboard skills, good math skills, effective oral and written communication skills, and excellent organizational skills. Must be able to multi-task, problem solve and have some marketing skills to be able to cross-sell products and services to our members.

High school diploma or GED/HSED is required. A minimum of one (1) to three (3) years of similar or related experience is required. Previous financial, real estate, or call center experience is preferred. Must be able to sit at a desk for long periods of time, while having the ability to speak, hear and communicate with others.

This position is part time, 20 hours a week, Monday through Friday with availability between the staffed hours of 8:00 a.m. and 8:00 p.m. CST, flexibility is required in the Real Estate Call Center. Telecommuting / work from home decisions could be considered for the hired candidate.

At Altra, we invest in each other and work together to make a difference in the community and help people live their best life! Altra is a Great Place to Work® certified organization for the second year in a row and is ranked #24 on Forbes’ Best Small to Mid-Sized Financial Institutions! We support diversity in the workplace, and we are an Equal Opportunity Employer; bilingual abilities are a plus. Come join our team, it’s where YOU belong!ExperienceRequiredMust be able to sit at a desk for long periods of time, while having the ability to speak, hear and communicate with others. 1 - 3 years: A minimum of one (1) to three (3) years of similar or related experience is required. PreferredPrevious financial, real estate, or call center experience is preferred. EducationRequiredHigh School or GED or better

Vacancy expired!


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