22 Apr
Senior Desktop Engineer
Vacancy expired!
- Provide senior level workstation/laptop support
- Lead or support workstation/laptop related projects
- Build and maintain workstation/laptop images
- Manage, deploy, and support desktop security patches
- Research and remediate desktop security vulnerabilities
- Mange, support and maintain all Windows 7 and 10 workstations/laptops and some Mac laptops
- Mange, support and maintain all workstations/laptop COTS and custom built in-house software
- Systematically resolve issues related to workstations and laptops
- Manage and resolve workstation/laptop security issues i.e. virus, spam etc
- Directly interface with customers on a day to day basis
- Provide technical recommendation and guidance to customer
- Provide support for ticketing system
- Document issues/problems
- Work closely with System engineers to resolve issues
- Be available for rotating on-call schedule
- Report directly to Desktop Team Lead and Production manager
- Provide technical guidance to junior desktop engineers
- 7 to 10 years workstation and laptop support
- 7 to 10 years Office 2010, 2013, 2016 and Office 365
- 7 to 10 years supporting HP, Dell, or IBM Workstations/Laptops
- 7 to 10 years supporting financial applications
- 7 to 10 years managing system images
- 7 to 10 years managing/deploying workstation/laptop refresh
- 7 to 10 years of patch management and vulnerability management
- Bachelor s Degree required. Will consider years of experience and/or certifications in lieu of Degree.
- Strong Documentation and communication skills
- Office 365 migration experience
- Experienced in automation of application/system deployment and management
- Expert Windows 7 and 10
- Expert Office 2010, 2013 and 2016
- Expert HP, IBM Workstations and Laptops
- Expert Symantec End Point
- Expert Patch management
- Expert Financial applications i.e. Reuters, Eze Castle
- Expert System build, deployment and maintenance
- Expert Outlook support and troubleshooting
- Expert SharePoint client end support
- Strong familiarity with desktop security products
- Critical Skills:
- SCCM Packaging, Patching, Deployment
- Advanced SCCM Integration using REST API
- MS Teams and O365 Integration
- PowerShell App Deploy Toolkit
- PowerShell App Wrapping
- Intermediate Lync, Skype client support
- Intermediate CRM client end support
- Experienced with Microsoft Intune
- Experienced with Jamf
- Education, Training or Certifications (required and desired):
- Relevant Microsoft Windows certifications are desired but not required
- MS InTune
- Azure ARM Templates
- Azure Automation
- CICD pipeline integration
- VMware Horizon VDI
- VMware Workspace One
- Application Virtualization (MS APPV or VMware App Volumes)
- MS SCOM
Vacancy expired!