22 Apr
Senior Desktop Engineer
California, Sanfrancisco , 94101 Sanfrancisco USA

Vacancy expired!

Evolver is seeking a

Senior Desktop Engineer

to work in San Francisco, CA.

Responsibilities: Senior Desktop Engineer will provide day-to-day support of all workstations and laptops. This position will be the technical expert on all areas of end user system support.
  • Provide senior level workstation/laptop support
  • Lead or support workstation/laptop related projects
  • Build and maintain workstation/laptop images
  • Manage, deploy, and support desktop security patches
  • Research and remediate desktop security vulnerabilities
  • Mange, support and maintain all Windows 7 and 10 workstations/laptops and some Mac laptops
  • Mange, support and maintain all workstations/laptop COTS and custom built in-house software
  • Systematically resolve issues related to workstations and laptops
  • Manage and resolve workstation/laptop security issues i.e. virus, spam etc
  • Directly interface with customers on a day to day basis
  • Provide technical recommendation and guidance to customer
  • Provide support for ticketing system
  • Document issues/problems
  • Work closely with System engineers to resolve issues
  • Be available for rotating on-call schedule
  • Report directly to Desktop Team Lead and Production manager
  • Provide technical guidance to junior desktop engineers

Qualifications:

Required:
  • 7 to 10 years workstation and laptop support
  • 7 to 10 years Office 2010, 2013, 2016 and Office 365
  • 7 to 10 years supporting HP, Dell, or IBM Workstations/Laptops
  • 7 to 10 years supporting financial applications
  • 7 to 10 years managing system images
  • 7 to 10 years managing/deploying workstation/laptop refresh
  • 7 to 10 years of patch management and vulnerability management
  • Bachelor s Degree required. Will consider years of experience and/or certifications in lieu of Degree.

Desired:
  • Strong Documentation and communication skills
  • Office 365 migration experience
  • Experienced in automation of application/system deployment and management

T

echnical Requirements:
  • Expert Windows 7 and 10
  • Expert Office 2010, 2013 and 2016
  • Expert HP, IBM Workstations and Laptops
  • Expert Symantec End Point
  • Expert Patch management
  • Expert Financial applications i.e. Reuters, Eze Castle
  • Expert System build, deployment and maintenance
  • Expert Outlook support and troubleshooting
  • Expert SharePoint client end support
  • Strong familiarity with desktop security products
  • Critical Skills:
  • SCCM Packaging, Patching, Deployment
  • Advanced SCCM Integration using REST API
  • MS Teams and O365 Integration
  • PowerShell App Deploy Toolkit
  • PowerShell App Wrapping

Desired:
  • Intermediate Lync, Skype client support
  • Intermediate CRM client end support
  • Experienced with Microsoft Intune
  • Experienced with Jamf
  • Education, Training or Certifications (required and desired):
  • Relevant Microsoft Windows certifications are desired but not required
  • MS InTune
  • Azure ARM Templates
  • Azure Automation
  • CICD pipeline integration
  • VMware Horizon VDI
  • VMware Workspace One
  • Application Virtualization (MS APPV or VMware App Volumes)
  • MS SCOM

Training and Certifications: Relevant Microsoft Windows certifications are desired but not required

Vacancy expired!


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