Senior Business Intelligence Analyst (Tableau)

We are looking for

• The Senior Analyst of Sales and Customer Support contributes to customer success by providing reporting and analytical insight to enable data-driven decision making, inform and support the global strategy for the evolution of the contact center.
• Minimum 5+ years of experience.
• Compiles and analyzes business data and metrics from contact center systems and IDW using SQL, Tableau, Excel, and other reporting technology.
• Develops forecasts and budgets in concert with department leadership, Workforce team labor staff planning, and Finance partners.
• Prepares weekly, biweekly, and monthly reports analysis of actual results expenses and variances to plan.

• Tableau.
• SQL.
• Business Analysis.

• Reporting.
• Snowflake.