22 Apr
Service Now Practice Director
Vacancy expired!
This Jobot Job is hosted by: Virgilio SindayenAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $140,000 - $180,000 per year
A bit about us:Our client is a Managed Services Provider that provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. Recently they have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer I to our talented team. Work for a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.Why join us?As a member of our Business Software Solutions Group - ServiceNow Practice, the Senior Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.Job DetailsKey Areas of Responsibility- Assist sales and account management teams with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
- Serve as primary functional and technical point-of-contact for projects; customer facing
- Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices
- Understand customer requirements, translate to solutions, and communicate to clients
- Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
- Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
- Maintain expert knowledge of the ServiceNow platform and products
- Contribute to the continual improvement of delivery services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
- Provide mentorship and guidance to other members of the team
- 3+ years working on the ServiceNow platform
- ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hire
- At least 2 CIS certification (in addition to CIS-ITSM) - current or within 6 months of hire
- Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
- ServiceNow Pre-Sales Accreditations in all product lines
- ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hire
- At least 2 CIS certification (in addition to CIS-ITSM) - current or within 6 months of hire
- Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
- Knowledge of ITIL, minimum Foundation level, ideally higher.
- Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
- Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Experience implementing systems using the Agile/Scrum methodology
- Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Strong ownership, accountability, and attention to detail in all work efforts
- Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
- Commitment to customer satisfaction and supports our brand promise and guarantee to always make it right
- Ability to travel 25% of the time
- Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
- Degree or equivalent, preferably in Computer Science or Information Technology
- 3+ years working on the ServiceNow platform or 8+ years of Industry experience
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundations Certification
Vacancy expired!