Customer Service (Automotive and Dealership Support)

Stefanini Group is looking for a Customer Service Representative to support Truck dealers in the new truck quote, specification, and order process by providing assistance with configuring truck specifications with special customer adaptations requested by an end customer for a globally recognized automotive company in Macungie, PA! This is a Temp to permanent position! We need prove experience in heavy truck industry, heavy equipment, or commercial/automotive vehicles. If you have what it takes, call me at: SHEILLA ARCEO Handle dealer inquiries on the Sales Engineering 1-800 line, and email as required.Evaluate and process Mack dealer new truck quotations that contain special options (Customer Adaptations) and confirm that the options can be built as requested and documenting proofFacilitate meetings and represent Sales Engineering in discussion surrounding changes to in-house vehicle quotes and ordersProvide guidance to the customer engineering and pricing groups, as required, in interpreting and translating newly requested features to ensure clarity of engineering response on option requestsPerform changes on orders to update vehicles to our latest offeringsDirect and guide dealers and customers in selection of the right options for a specific operation. Critical Competencies: Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomesSelf-Starter: Ability to work with limited supervision and have the ability and local access to work remotely and efficiently if situations requireCommunication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedbackCustomer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholdersFlexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignmentsInterpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react. Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress. Product Knowledge: Must have strong knowledge of heavy trucks in order to communicate effectively with both externally and internally Priority Setting: Can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks, and creates focus. Time Management: Can attend to a broader range of activities, uses time effectively and efficiently, concentrates on the more important priorities. Process Management: Good at figuring out the processes necessary to get things done, can see opportunities for synergy and integration, knows how to organize people and activities. Engineering Degree or degree in relevant technical discipline Experience in heavy truck industry, heavy equipment, or commercial/automotive vehicles is a plus Familiarity with new vehicle dealer/franchise operations is a plus Customer service experience is preferred Truck Marketing Institute (TMI) trained is a plus CDL is a plus Must be familiar with PC operations including word processing, Excel, and PowerPoint applications. Demonstrated ability to work with multiple systems to capture data