22 Apr
Applications Trainer & Tech Support
California, Costamesa , 92626 Costamesa USA

Vacancy expired!

The Applications Trainer & Tech Support responsibilities include diagnosis, resolution and escalation of IT technical support, hardware, application and systems for local office(s.) Identifying educational needs, develop and execute training plans, training materials, preparing classes and orientations, and provide software instruction and ongoing learning to the Firm’s employees under the guidance of the Learning & Development Manager.

Responsibilities
  • New user setup and workstation relocation
  • Troubleshoot technology problems and take the correct actions for quick resolution.
  • Configure and support:
    • Hardware
    • Laptops
    • Desktops
    • Devices Mobile
    • Printers
    • Peripherals
    • VoIP phones
    • Audio Visual systems
    • Cloud based video conference systems
  • Keep up to date detailed inventory on existing and incoming hardware
  • Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams.
  • Image workstations and identify systemic technical issues
  • Identify learning opportunities and improvements
  • Plan, prepare, and research lessons
  • Organize and promote courses
  • Develop and deliver learning programs
  • Prepare teaching/course materials
  • Offer hands-on and demonstration learning sessions on a consistent basis
  • Conduct new hire orientation as needed
  • Instruct users on an individual or group basis
  • Maintain records of programs and attendees
  • Utilize the Learning Management System (LMS) for calendaring, promoting courses, and reporting
  • Maintain strong working knowledge of the Firm’s technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiatives
  • Utilize IT ticketing system, provide support with documentation including FAQ's, instructions, procedures, and knowledge-based articles
  • Provide Tier 2, Tier 3 onsite support for Hardware Infrastructure and Systems teams
  • Provide updates, status and completion information to manager and users

Requirements
  • Experience designing technical course materials
  • Proven work experience as an IT Trainer or similar role
  • Excellent communication and written skills
  • Achieve technical certifications aligned with duties and responsibilities
  • Working knowledge of Legal applications
  • Strong communication and training skills with the ability to communicate technical information to non-technical users
  • Exceptional customer service skills
  • Ability to multi-task, manage and appropriately prioritize multiple projects
  • Strong technical knowledge of PC hardware, Windows, and Apple iOS
  • Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN and IP telephony)
  • Resolve open issues with supervision
  • Strong knowledge of MS Office 2016 (O365)
  • Lifting, carrying, and moving light-to-medium weights of up to 45 lbs.
  • Travel required

Organizational RelationshipsReports directly to the Learning and Experience Manager. Works with IT Management, software development/procurement and user groups.Snell & Wilmer offers a competitive performance-based compensation and benefits package, including health and life insurance, 401K, profit sharing, tuition reimbursement, and employee assistance program. Snell & Wilmer is an Equal Employment Opportunity employer.

Vacancy expired!

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