22 Apr
HOSPITAL INFORMATION SYSTEMS SUPPORT TECHNICIAN
Vacancy expired!
- Provides direct customer service and technical support to end users as required via phone, e-mail, fax, on-line systems and in person, answering inquiries, locating information and analyzing technical requirements; troubleshoots information systems and determines resources required to return to optimum performance.
- Updates, monitors, install and repairs a wide variety of information systems equipment, including specialized hospital/clinical products, hardware components such as laptops, monitors, printers, scanners, peripherals, CPU’s and circuit boards; schedules and performs preventative maintenance.
- Configures end user equipment to connect to department systems and access specified programs, and to Internet application servers, as directed.
- Configures and installs new PCs, peripherals and software, and physical attachment of PC to network.
- Installs, configures and tests network printing devices.
- Installs, configures and maintains network applications and application distribution systems.
- Provides training to clients in the use of systems.
- Identifies and corrects or advises on technical issues in client computer systems; communicates with programmers and/or vendors regarding problem resolution.
- Coordinates with Natividad’ s departments, vendors and other IS staff to modify, install, upgrade, replace and/or reconfigure end user systems.
- Performs creation, set up and assignment of new accounts, following departmental policies and procedures.
- Receives and inspects new devices/computer equipment. Disassembles, packs and moves computer devices and peripherals.
- Participates in system security in compliance with department policy including virus protection.
- Writes/generates technical and other reports, documents and written materials, such as user manuals and knowledge base material; maintains required logs.
- Processes and tracks all information systems-related purchase orders, tracks software licenses, and orders.
- May assist in training less experienced personnel as assigned and required.
- Customer services techniques and practices
- Microsoft Windows based applications; Microsoft Office Suite
- Terminology related to computer hardware, software, network and peripheral equipment
- Methods of error research and troubleshooting
- One-year certificate from college or technical school
- A+, CNA or Network+ certification
- Help Desk Analyst Certification or Field Service Technician Certification
Vacancy expired!