Technical Business Analyst

Job Description Details

• Participates in technology project analysis, planning and execution.
• Creates excellent documentation detailing as-is and to-be processes, document technology and technical information, track and trace them through changes and lifecycle of the project.
• Creates and Executes Standard Operating Procedures working closely with Project leads with focus on KPIs to help deliver excellent technology enabled service to the team.
• Works closely with project manager, Product Owners, Technical Architects/developers to provide logistics, support, technology change management insights and execution and reporting.
• Creates technical procedures and documentation including technical requirements, data flow diagrams and product validation plans.
• Works with new technology solutions and helps in validation of the new technology solution and services with validation plan creation, execution and reporting, that enable direct and indirect patient care.
• Creates validations plans and shares results with team.
• Ensures requirements traceability is maintained in the validation test scripts and results.
• Adheres to processes and checklists for execution of projects with problem solving as required.
• Engages peers in other groups and works in collaborative manner to deliver projects successfully.
• While position is based in Oakland and expected to work from Oakland offices, currently remote working is supported until normal office based work resumes.
• 1-2 day business travel may be required to facilities to execute project activities. Some of the activities includes assessments, analysis and testing issues and resolution at medical centers and on-site presence is required. We will reimburse travel for such approved needs

• BA/BE/BS degree in technology or technology management related fields
• 10+ years as a Technical Analyst or similar role in an mid-large size enterprise/corporation in technology solutions service support or solution development and support domain with hands-on roles and proven track record of successful delivery.
• 7+ years in IT project experience dealing with different parts of enterprise infrastructure, technical support aspects etc. (good understanding of how enterprise IT works for providing end user support, support escalations etc.)
• 2+ years of excellent hands-on experience and fluency with Tableu for reporting presentations, analysis and setting up Tableu based solutions.
• Excellent hands on ability to extract data using SQL and other tools like EXCEL (Pivot tables, macros), Tablue and data analysis skills.
• 3+ years working with Agile, Scrum processes and experience in documenting use cases and test cases.
• 2+ years in supporting web based solutions or mobile apps.
• Good understanding of application design and delivery process and technology elements such as APIs.
• Interpret data trends and metrics and create actionable plans based on data.
• Excellent analytical skills to ensure root causes are identified for issues.
• Experience with incident management and tools like Service Now, JIRA, GIT
• 3+ years in work environment with exposure to service metrics, SLA understanding and reporting, resolving issues within prescribed time.
• Can-do attitude with ability to wear multiple hats in a project team.
• Understands nuances of organizations and has excellent soft skills to understand the expectations and delivers to those expectations.
• Excellent Documentation, Written and verbal presentation skills to quickly document concepts, plans, metrics and trends and overall project lifecycle content.
• Proficiency for documenting critical events, meetings and flows for communications and learnings.
• Ability to commit and deliver, take accountability and empowerment with diligent focus on process.
• Fast and agile learner with learning mind-set.

• 3+ years Data, information and business/technology workflow modelling skills for large corporations (Process design or change mgmt.)
• 1-2+ year in Software Development in Java, JSP, API based web application using SQL Server / Mongo DB.
• 3+ years in Technical QA, Technical support or release management experience.
• HealthCare/Medical Center/Hospital work domain knowledge (preferred, not required