NOC Technician

Job Title: NOC Technician Duration: 1 Year Contract Location: Los Angeles, CA 90064 Responsibilities include: You will be the first responder, triage agent, incident commander, or fixer for anything from server, network, and other infrastructure related problems, to in-game issues, internal incidents, and more. You will be comfortable multitasking to reactively address issues affecting players and service. You will communicate emergent issues both internally and with players globally. You will handle technical and process improvement projects across a wide array of subjects. You are a proactive problem solver, who does not need a great deal of direction to follow up and ensure player pain and team pain is being resolved. Required Qualifications: 2 years of NOC Technician or equivalent role (Analyst, Sys Admin, Live Operations, Net Admin, etc) Detailed experience with the following: Monitoring solutions eg: NewRelic, Nagios, Elastic Search, Grafana Diagnostic tools eg: BigPanda ITIL-based Ticketing systems eg: ServiceNow, JIRA Exposure to Linux systems implementations Understanding of the core concepts of operating systems, networking, software life cycles Understanding the basics around databases, sql vs no-sql, etc Some practice with basic scripting Desired Qualifications: Scripting/programming proficiency is highly desired AWS proficiency Experience working on deployments in a live environment is a plus Multiple language proficiency is a plus, especially Mandarin