Desktop Support

ResponsibilitiesAddress user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsRequirementsProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsIndustry-specific certification in relevant computer languages or software may be required1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and servicesTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionAccept constructive criticism and customer feedback regarding their experience with software or IT servicesExtensive experience working with different operating systems including Windows, Mac OS and LinuxAbility to prioritize and manage several milestones and projects efficientlyProfessional written and interpersonal skills are essential when communicating with customers and clientsExperience installing and configuring computer systems and applications for a large company Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com