22 Apr
Valley Transit Customer Service Rep
Alaska, Anchorage / mat-su , 99501 Anchorage / mat-su USA

Vacancy expired!

Valley Transit is looking for a Customer Service Representative. To apply please send in or drop off resume.

Location: 225 W Riley Ave Wasilla AK 99654

Mission: To provide accessible, sustainable, reliable, efficient and quality public transportation.

Purpose: Responsible for the scheduling and schedule editing of rides performed by demand response services in a customer-focused and professional manner. Trip scheduling in accordance with company policy, answer customer inquiries regarding their scheduled trips, and perform dispatch duties and other general duties. Maintains a high level of professionalism in the conduct of all duties. Valley Transit is an Equal Opportunity Employer (EOE) and a Drug Free Work Place.

Duties & Responsibilities:

Schedule passenger trips, create, publish (print) and perform data entry/edits on demand response operator manifests; Prepare printed manifests for the following work day at the end of shift; Record and document all trip cancellations and no shows in accordance with company policy. Answer customer inquiries regarding schedule requests and scheduled trips; Check voicemail, contact customers to confirm scheduled trips and changes. Clean Riley facility.

With high level of customer service answer phone calls, assist customers with inquiries about current printed schedules and route options, bus delays and deviations, and forward other inquiries as appropriate to staff. Assist in-person customers with purchases and other inquiries. Communicate with operators by radio or phone, follow company policies and Federal Communications Commission (FCC) procedures, observe radio courtesy; use sound judgment in providing dispatch instructions; be able to recognize, create, and follow logical sequences for pick-up/drop-off of passengers in an efficient manner. Maintain company provided daily logs and information sheets as required.

Other duties as assigned by supervisors.

Job Requirements:

Customer service, friendly and proficient verbal and written communication skills. The ability to multi-task effectively. Ability to work with Microsoft office software and dispatch software. Knowledge of the areas roads and public facilities.

Compensation: $15-$17/hour. Benefits after probationary period include: paid holidays, paid time off, retirement, and health. Compensation & benefits are evaluated annually and subject to change based on budgetary constraints.

Valley Transit is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.

Vacancy expired!


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