Dental Treatment and Insurance Coordinator

Growing dental private practice seeking a Full Time Treatment and Insurance Coordinator with training and benefits (health, dental, profit sharing, bonus, sick, vacation/PTO, conferences and continuing education, certification). Apply today at Flagstaff Family Dentistry LLC, Flagstaff local for 6 years and counting. Billing and insurance experience preferred, willing to train.

Treatment and Insurance Coordinator role is to provide patient education and participate more actively with the planning, treatment presentation, and follow-up for patient care. They take a pro-active role in each day’s schedule and patient activities to ensure a smooth flow occurs. Their goals are to educate, stimulate, motivate, and promote patient participation in dental care; which should result in increased case acceptance. The Treatment Coordinator ensures that each patient has an appointment and a solid treatment plan in place. Responsibilities include:

-Chart review and prepare for daily morning huddles

-Identify and communicate schedule concerns or opportunities

-Identify and communicate potential referrals, consults, treatment potential

-Assist in integrating new patient and existing patient exams, insurance, estimates and copays

-Be able to chart, obtain radiographs, obtain extraoral and intraoral photos

-Be able to gather appropriate information educational materials for patients

-Be able to prepare patient and insurance necessary documents

-Assist the dentist in the treatment plan development

-Follow up with the patient after the dentist finishes and leaves the consultation.

-Make initial financial arrangement with the patient, or introduces the patient to the appropriate team member to do so.

-Executes care calls to new patients after they leave the office to answer additional questions the patient may have. -May also call patients after extensive treatment to see how the patient is doing.

-Answer as many clinical questions as possible from the patient – either in the office or on the telephone. They know when to defer questions to the dentist.

-Follows up with unscheduled patients using the designated tickler system and appropriate verbiage

-Treatment and Insurance Coordinator may schedule appointments for those patients they assist.

-Systematically follow-up with patients who do not schedule treatment using Incomplete Treatment Reports