26 Apr
ERP Application Support Analyst
California, Laderaranch , 92694 Laderaranch USA

Vacancy expired!

Summary:The Application Support Analyst is responsible to ensure the application is meeting the needs of the organization including user provisioning, updates, configurations, operational support and maintenance of ERP systems software and related infrastructure.Provides one-on-one, phone and emailed based support handling complaints and assessing problems of application users. Proactively identifies opportunities for change or improvements to avoid problems in the first place and recommends changes to facilitate those improvements.This individual participates in technical research and development to enable continuing innovation with the infrastructure and is responsible for ensuring that system hardware, operating systems, application software, and related procedures adhere to policy.This role serves as an important first level liaison between the business application community and Information Technology (I.T.). Works with limited supervision on regular report and maintenance tasks related primarily, but not limited to the ERP system

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:Associate's degree (A.A or A. S.) from two-year college; or equivalent combination of education and experience.The ideal candidate will understand business process, process mapping, root cause analysis, have experience in SQL database, SQL Query, MS Excel2 to 4+years of end-user technical support experience

Essential Duties and Responsibilities:This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
  • Use helpdesk ticketing system to rapidly resolve reported issues, engage with end users or escalate to vendor ticketing system
  • Provide point and click administration of ERP platform and supporting services
  • Ensure proper ERP user setup, update permissions and role groups
  • Work collaboratively on continuous improvement opportunities
  • Reproduce and document reported issues, perform testing of software
  • Work with infrastructure team in deployment of software updates
  • Maintain and develop support documentation and end-user communication
  • Work directly with ERP software supplier as needed

Required Skills:
  • Strong troubleshooting, documentation, and customer service skills
  • Must be detail oriented and thorough on issue diagnosis and resolution
  • Must demonstrate exceptional verbal and written communication skills
  • Ability to summarize and present solutions/issues
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
  • Work well as a team member as well as independently
  • Proficiency in MS Word, Excel, PowerPoint, and Visio

Vacancy expired!

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