Hotel Front Desk

We need a Reliable and Dependable Full Time or Part Time Hotel Front Desk Agent Positions for our Hotel in Beautiful Ruidoso NM to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

This Job Is Ideal for Someone Who Is:

Dependable more reliable than spontaneous

People-oriented enjoys interacting with people and working on group projects

Adaptable/flexible enjoys doing work that requires frequent shifts in direction

High stress tolerance thrives in a high-pressure environment

This Job Is:

A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a high school diploma/GED

A good job for someone just entering the workforce or returning to the workforce with limited experience and education

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.

Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.

Provide quick and efficient check-in and check-out experiences for guests.

Greet each and every guest with a smile, however busy and whatever time of day.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees

Maintain updated records of bookings and payments

Welcome guests in a friendly, prompt and professional manner recognizing Club Members and also returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Answer, record and process all guest calls, messages, requests, questions or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

Work as part of a team and communicate with other departments as per hotel procedures to ensure

excellent quality and service

Perform other duties as assigned

Report to work when scheduled, on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standards.

Be familiar with the AM, PM and overnight daily checklists to ensure smooth daily operations, and cross-train in other department areas as needed.

Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

Maintain cleanliness of the front desk, lobby, and back of house area.

Day Shifts Handle the Breakfast closing at 9:30 am (until we get a breakfast host)

Assist with laundry or other tasks as assigned as needed.

Type: Full-time or Part Time

Schedule:

8 hour shift

Day shift 7 am to 3 pm

Night Shift 3pm to 11 pm

Maybe some Holidays

3 to 5 days on Monday to Friday

One or Two days on Weekends

Maybe Fill in on days when short Staff

Maybe Work Overtime

Raises in 90 days after review

Experience:

Hotel Experience: 1 year (Preferred, but can train)

Front Desk: 1 year (Preferred, but can train)

Hotel experience is preferred but not required.

Will train to our specific hotel requirements

Work Location:

One location but maybe float to second location when needed.

Compensation:

$10.50 per hour

It is hard work but we are fun here like a family.

If you are interested in being part of an amazing team please apply!

Part Time 2 or 3 days a week

Full Time 5 or 6 days a week