01 May
IT Service Desk Concierge - Santa Fe Springs, CA
California, Santafespringsca , 90670 Santafespringsca USA

Vacancy expired!

Corus360 is an established technology solutions company that strives to empower clients through people, technology, and resilience. People form the backbone of every business, and our progressive, next-generation staffing team strives to find the right people for the right roles. As a trusted partner, we are engaged in a search for a Service Desk Specialist Duties will include (but not limited to) provide technical assistance and support throughout for issues related to computer systems, hardware, and software by responding to inquiries, running diagnostics, isolating problems and implementing technical solutions. The IT Service Desk Technician will assist users who are experiencing any procedural or operating difficulty with the use of equipment and industry standard IT applications, products, or services. Complex and/or high priority problems are escalated to senior members of the team or to the Systems or Network teams for resolution when needed, but the IT Service Desk Technician is responsible to ensure that an effective solution is provided to the user.

Responsibilities and Duties:
  • Individual will work in a team environment, be responsible for IT support tickets, and demonstrates an ability to communicate with personnel beyond what has been instructed.
  • The ability to perform work unsupervised, make certain decisions independently, and understand appropriate timing to escalate problems.
  • Must possess the ability to work well and collaborate with team members and all personnel across the organization.
  • Must be able to multi-task, prioritize issues and requests, and manage time to ensure timely resolution of responsibilities.
  • Provides technical assistance and support for incoming queries and issues related to computer systems, software (e.g. Windows 10, Office Suite, various browsers), and hardware from users.
  • Provide assistance in person, over the phone, by remote control, walk-ins, and desk side.
  • Distribute and reviews user equipment as required, updates inventory asset management systems with assigned equipment.
  • Ensure equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, and other assigned peripherals.
  • Has the ability to troubleshoot desktops, laptops, as well as a variety of network and stand-alone printers.
  • The ability to triage, identify network connectivity issue by performing the following: Ping, Trace route, DNS lookup, etc.
  • Escalate issues to Team Lead(s), Systems, and Operations team when necessary.
  • Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, WebEx, Go-To Meeting, MS Teams, and other collaboration applications.
  • Image systems with proper OS and application build on desktop and laptop computers. Support proprietary client and web applications in use by programs.

Education/Experience Requirements:
  • Must have hands-on experience with ServiceNow Ticketing Tool: Create, Update, Escalate, Resolve and Complete ticket for end-users.
  • Working knowledge of ITIL best practices
  • Hands-on experience working with and supporting the following products and tools:
  • Microsoft Exchange and Office 365;
  • Anti-Virus Software (i.e., Trend Micro, Microsoft System Center Endpoint Protection);
  • Microsoft Distributed File System (DFS);
  • Microsoft Active Directory (AD);
  • Microsoft Domain Name Services (DNS);
  • Microsoft Dynamic Host Configuration Protocol (DHCP);
  • Microsoft Windows;
  • Network Printers;
  • Microsoft Office products;
  • ServiceNow;
  • General System Administration;
  • Outstanding analytical and problem-solving skills.
  • Ability to meet deadlines.
  • More than 2 years of Help Desk Specialist Experience
  • Strong customer support skills
  • Strong written and verbal communications skills

Vacancy expired!


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