Seasonal Bellperson - Baywatch Resort

$500 bonus is available! You will receive a one-time signing and retention bonus in the gross amount of $500.00. It will be paid in two installments; $250 paid initially and if you remain employed through your seasonal end date, you will be paid the remaining $250. This is available for applicants that are hired as of 4/2/21.

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America. Today, we’re one of the fastest-growing vacation rental companies in the world—thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we’re looking for

The primary purpose of this position is to serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Bellperson will assist guests and ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Provides assistance to guests in the process of check-in, check-out, room moves and other related service needs as requested.

What you’ll do

Greet guests and offer luggage assistance as needed: including check in, check out, and room moves.

Professionally greet guests in a friendly manner. Deliver messages, luggage, packages, flowers, newspapers, and run errands as required to exceed guest expectations.

Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc.

Keep main entrance and lobby areas clean and free of trash or other debris. Track bell cart inventory.

Safely transport Valet customers vehicles to and from the parking garage, operating vehicle as safely as possible at all times.

Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.

Perform other duties as assigned.

The skills you’ll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Strong attention to detail

Adhere to all company policies and procedures

Ability to read and comprehend routine instructions, short correspondence and memo

Ability to give high priority to customer service

Ability to solve problems with a minimal guidance

Ability to read, write and understand English

Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff

Must be people oriented and able to work independently or with others as needed

Valid driver’s license

High School diploma or equivalent

1 year of front desk / bell attendant experience in a hospitality/hotel environment and/or 1 year of customer service experience in service or retail environment

Work environment and physical demands

Availability to work Sunday through Saturday, early mornings and evenings as needed

Ability to stand, sit, and walk for an extended period of time

Reach overhead and below the waist

Regularly push, pull, and lift up to 25 pounds

Occasionally lift or move up to 50 pounds

Bend, stoop, squat, kneel, and twist

The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

$10.00/hour plus tips

What you’ll get

401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Paid vacation & sick days

Employee Assistance Program

Career advancement opportunities

Employee discounts

All the equipment you’ll need to be successful

Great colleagues and culture

Please visit our careers page to review our full benefits offerings

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Interested? Apply online at www.vacasa.com/careers