02 May
Microsoft Office 365 Helpdesk Technician - Early Morning Shift
Arizona, Tucson , 85701 Tucson USA

Vacancy expired!

Job Description

This position is located on-site in Tucson, AZ.

Customer-facing Helpdesk, Information Technology, IT Support, Software Support, Tech Support or Break-fix experience preferred but not required.

In person orientationon location in ourTucson office starting May17th. All social distance guidelines are being followed. Remote work from home willbe available, after in person orientationis complete, until COVID-19 restrictions are removed.

Preference will be given to applicants available to start on May17th. Other start dates may be available.

Availability for EARLY MORNING start times (3:00 AM, 5:00 AM or 6:00 AM) strongly preferred but not required.

Relocation assistance is not available. Nostaffing agencies, please.

Primary responsibilities for Office 365 Concierge AmbassadorImpact the lives of our small business customers and empower their success by:

Managing multiple projects and maintaining a frequent and consistent interaction with all clientsAbility to handle inbound and outbound Office 365 customer support issues for businessesMaintains safe and healthy work environment by following organization standards and legal regulationsProvide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes asneeded to improve future resultsSchedule, coordinate, and deliver follow-up client interactionsWork with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devicesProblem-solve computer software, networking, and system issues with end users

Qualifications

Talents needed for Office 365 Concierge AmbassadorHere are the talents desired as an Office 365 Concierge Ambassador at Mural Consulting:

Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical supportRemain current with up-to-date product information for all released software configurationsDemonstrate excellent professionalism and communication skillsContinuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each dayAbility to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrityDemonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skillsCritical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our ValuesAn appetite to be in an environment where you will constantly learn, be challenged, and get energized by changeSolid track record of achieving and exceeding performance and behavioral expectations

Requirements you will need to be successful as an Office 365 Concierge Ambassador

High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred1-3 years experience delivering an incredible customer experience in a tech support environmentHigh degree of technical acuity and experience, with a focus on supporting Microsoft/Office 365 applications and systemsIs the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information

In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plans, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.

Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers.

All your information will be kept confidential according to EEO guidelines.

Mural Consulting. Mastering Technology. Together.

Vacancy expired!


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