03 May
Manager - Clinic Operations
Vacancy expired!
Job Description
Parent Experience
- Provide exceptional customer service by building strong relationships with all new and current
- Liaison of communication for parents needs and clinical requirements
- The first line of contact for any parent concerns or needs brought forward
- Uphold policies regarding attendance, therapy holds, and changes in availability
Intake and Enrollment
- Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled
- Communicate with Senior Manager – Operations intake and enrollment needs and trends
- Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team
- Review all new parent paperwork with parents to ensure policies are understood
Center Maintenance
- Consistently present on the floor, especially during busier transitions
- Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
- Improving and standardizing cleaning
- Purchase and restock items as needed
Leadership
- Directly oversee and lead the Scheduling Manager and Office Coordinator
- Discipline employees as needed due to professionalism and attendance
- Lead all employees within the office to provide a professional and efficient clinic
Data and Reporting
- Assist Director – Operations and Senior Manager – Operations with weekly reporting
- Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance
Qualifications
- Bachelor's degree strongly preferred.
- 5+ years overseeing the daily operations in a clinic setting
- 5+ years providing excellent customer service
- 2-3 years of experience training and developing direct reports
- 3+ years of supervisory experience required.
- Strong verbal, written communication and collaboration skills
- High interest in working with children on the autism spectrum.
- Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected
- Ability to work effectively and efficiently with changing priorities and deadlines.
- Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details.
- Must possess strong analytical and problem-solving skills.
- Reliable transportation and the ability to travel as needed.
- Proficiency in Microsoft Office Products.
Additional Information
Competitive Benefits- Competitive salary and benefits package
- Three Weeks Paid Time Off
- Nine Paid Holidays
- Opportunity for company growth
Vacancy expired!