Full or Part-time Adventure Guide

Kailani Tours Hawaii LLC

Adventure Guide (Applicants without resumes will not be accepted)

Summary

Your job as a friendly and professional Tour Guide is to provide our guests with an exceptional experience while driving and touring. In this role, you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts and stories about the incredible island that we call home. You will also provide helpful tips on other attractions, features, and popular locations that are prevalent among tourists to help ensure our guests enjoy their stay and especially their tour with Kailani Tours Hawaii. Support management as needed in all facets of the tour operations.

Responsibilities

Inspect assigned vehicle, supplies and manifest prior to departure

Greet all guests with ‘Aloha’ promptly at scheduled tour times

Outline the tour and timeline before beginning, ensuring timely expectations

Determine if any guests have physical restrictions or limitations that should be considered

Clearly and articulately provide factual information to guests in an engaging manner, thought-provoking, and entertaining

Answer any questions that the guests have or promise to get the answer

Demonstrate extensive knowledge of our island and related topics

Remain calm, friendly, and enthusiastic at all times

Guide, escort, and provide the utmost care for our guests, taking breaks as needed

Keep vehicle tidy during tour breaks

Complete all paperwork accurately and fill out forms as required

Report to management as required

Perform other duties as may be assigned

Qualifications, Skills

High school diploma or equivalent; associate or bachelor’s degree is a plus

Great public speaking and communication skills

Previous work experience in customer service; prior experience as a tour guide a plus

Able to memorize and recite facts clearly and accurately

Friendly, polite, customer oriented

Exceptional communication skills in English; bilingual guide a plus

Basic computer skills, including email and word processing

Available to work on weekends and holidays

Must have and maintain valid Hawaii driver license and a clean driving record

Ability to lift 35 pounds or more

Ability to complete paper and digital reports and forms

Capable of handling customer situations with tact and professionalism

Accept personal responsibility for core outcomes (accurate, on-time deliverables)

Other requirements:

Consistently meets or exceeds target objectives

Must be organized with continuous ability to utilize job related software

Works well with all team members

Punctual, and attends all mandatory meetings

Exhibits clean and professional appearance and follows dress code standards

Continually seeks better ways for delivering services and communicating with customers and partners

Consistently meets or exceeds the company goals for customer service

Effectively collaborate with supervisors, staff, and partners to meet company goals and further its success

Receptive to constructive feedback

Consistently meet or exceed quality assessments and performance improvement standards

Qualification requirements: To perform the job successfully, an individual must be able to perform the duties, responsibilities, and other requirements satisfactorily. This job description is not intended to cover every task required and is subject to modification at the sole discretion of management. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made for qualified individuals with known disabilities when employer has 15 or more employees as applicable under law.

Language & communication skills: Ability to speak, read, and write English, analyze and interpret documents, such as reports, forms, and other data. Ability to write routine correspondence and routine reports. Ability to effectively present information and respond to questions from customers, and management, and the general public.

Mathematical skills: Basic mathematical skills; adding, subtracting, multiplying, and dividing.

Technology: Ability to type and work on a computer including email, software applications, and online. Proficient in Word, Excel, Outlook, Office, Adobe Acrobat, and others.

Reasoning ability: Ability to apply common reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and solve problems. Proven history of using good judgment.

Physical demands: The duties of this job require the employee to regularly drive a tour vehicle, sit, walk, stand, use hands to handle or hold objects, use a writing instrument, computer, and other equipment, telephone; and speak and listen in person and by telephone. The employee is frequently required reach forward, sideways, and overhead with hands and arms. The employee may be required to stoop, kneel, and bend as well. The employee must frequently drive tour vehicles.

The employee must regularly lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The work environment and characteristics described here are representative of those an employee encounters while working and conducting activities required of this position. 

Operational Standards

1. Serving customers is the responsibility of every employee. Nothing is more important or more immediate than being courteous, friendly, prompt and helpful to customers.

2. Employees will report to work on time, and be respectful to other staff members and contribute to the success and vibrancy of the company.

3. Each employee will know the vision and mission of the company.

4. Employees will have or develop all necessary skills required of the position.

5. All work will be performed in accordance with the company’s policies and standards.

6. All proprietary information and client information will be held in the strictest confidence.

7. Overall workflow is the responsibility of every employee. Periodic staff assistance may be required in other work areas or departments.

8. All phone calls must be returned within two hours whenever possible, and never later than the next business day.

9. Employees will notify manager of any issues that cannot be resolved in a timely manner, and of any deadlines that cannot be met. Such notification will occur timely prior to the deadline, so as to find a workable solution.

10. All staff will contribute to a safe workplace by being alert and committed to safe work practices.

11. Employees will wear appropriate attire or uniform as required for each position.

12. Employees are encouraged to make recommendations for improvements using the suggestion form and submitting it to management.

This Job Description is not intended to cover every task required, and is subject to modification at the sole discretion of management. Nothing is this Job Description is intended to create a contract of employment between the Company and employee. Employment with the Company is entered into voluntarily, and your employment is “at will,” which means you are free to resign at will at any time, with or without cause. Similarly, “at will” means that the Company may terminate the employment relationship at any time, with or without notice or cause, in accordance with applicable federal or state laws. Equal opportunity employer