NOC Analyst

The Network Operations Center (NOC) Analyst will provide operations support to an important government customer in Chandler, Arizona. The NOC Analyst is responsible for ensuring infrastructure availability that meets established SLA and performance metrics to a level acceptable to the government customer. The NOC Analyst will provide management and support to vendor- and technology-diverse networks and infrastructures. The NOC Analyst is part of a highly technical team responsible for 24x7x365 support of a worldwide network containing over 2,800 networking devices that include switches, routers and firewalls. The NOC Analyst supports several network management systems that monitor the availability of the different layers of the IP stack (Devices, applications, interfaces, etc.) running in the environment.Core duties include, but are not limited to:

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process
• Troubleshoot network systems when necessary and make improvements to the network
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance
• Support all operational security requirements for network devices and network operations tools applications
• Support of the following NOC functional areas that include, but are not limited to:
  • Wireless LAN
  • Firewall management
  • Internet Protocol (IP) address management
  • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
• Strong written and verbal communication skills
• Establish plans and goals for self that meet the customer current or future project’s needs
• Prepare or participate in preparing NOC performance reports as required
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

• Bachelor’s degree in related field or equivalent experience
• 5 years of experience in IT support or related field, preferability in network engineering or operations
• 2 years of experience providing network support in one or more of the following areas:
  • Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
  • Wireless Access Point (enterprise level) Management and Administration
  • Cisco ISE 3.0 (or later) configuration of access/authorization policies
  • Cisco CCNA certification, required within 60 days of start – non-waivable
  • Experience troubleshooting and fixing LAN/WAN network incidents
• Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

• Experience using and managing SPLUNK search heads
• Experience in Windows 2012 or higher and/or Linux server administration
• Cisco CCNP certification
• Juniper JNCIA-SEC certification
• Extreme certifications covering switching or network access control
• Ability to obtain Top Secret/SCI security clearance if required