06 May
Logistics Account Manager with Trucking Company Experience
Illinois, Chicago , 60601 Chicago USA

Vacancy expired!

Job Description

The Logistics Account Manager serves as a primary contact for clients and carriers. This individual is responsible for carrier development with for-hire motor carriers, and onboarding vetted capacity to ensure customer expectations are met. The Logistics Account Manager will strengthen relationships, knowledge, and negotiation skills to secure the capacity needed within assigned territories. He or she will also provide excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. This role will work closely with other Logistics Account Managers and Representatives to ensure that our customer and company expectations are achieved.

Essential Duties and Responsibilities

Deliver operational excellence to customers, carriers, buyers, and suppliers

Manage shipments on a daily basis, including procurement of capacity and negotiation of favorable pricing to increase revenue growth

Participate in carrier development to solidify relationships with motor carriers and understand their capabilities and strengths

Grow our portfolio of quality carriers

Collaborate with logistics team to understand customer needs and requirements, and create solutions for efficiencies and cost savings

Practice a detailed understanding of the truckload industry, carrier strengths, equipment options, regulations, seasonality, and regional or nationwide market pricing

Offer pricing guidance and market intelligence to buyers, and internal logistics colleagues

Communicate with buyers and buyer assistants regarding truckload requests, spot logistic solutions, freight quotations, and internal customer project needs

Thoroughly track and document assigned shipments to ensure tracking expectations are achieved, and drive corrective actions when necessary

Constantly review carrier service levels to guarantee KPI’s are met

Escalate potential carrier service concerns to logistics leadership and resolve issues

Escalate any client or buyer challenges to logistics leadership for prompt attention

Lead efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs

Understand company capabilities to effectively communicate service offerings to customers and share our expectations with core carriers

Qualifications

Education and Requirements

Minimum of 3 to 5 years’ experience in multimodal logistics, with trucking brokerage experience strongly preferred.

Bachelor’s degree

Preferred Skills and Qualifications

Excellent written, verbal, and interpersonal communication skills

Detail oriented with strong organizational and problem solving skills

Capable of multi-tasking and managing duties simultaneously

Ability to persuade, influences, and negotiate with others

Works well in a team environment and collaborates with internal departments

Maintains a positive attitude and stays motivated in a fast-paced work setting

Job Type: Full-time

Physical Demands/Working Conditions

Work is performed primarily in an office environment under pressure and requires the ability to quickly adjust to changing priorities and demands

While performing the duties of the job, the employee is frequently required to sit and use the keyboard

Travel by various modes of private and commercial transportation within the region may be required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!


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