09 May
Manager - Clinic Operations
Georgia, Snellville , 30039 Snellville USA

Vacancy expired!

Job Description

Parent Experience

  • Provide exceptional customer service by building strong relationships with all new and current
  • Liaison of communication for parents needs and clinical requirements
  • The first line of contact for any parent concerns or needs brought forward
  • Uphold policies regarding attendance, therapy holds, and changes in availability

Intake and Enrollment

  • Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled
  • Communicate with Senior Manager – Operations intake and enrollment needs and trends
  • Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team
  • Review all new parent paperwork with parents to ensure policies are understood

Center Maintenance

  • Consistently present on the floor, especially during busier transitions
  • Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
  • Improving and standardizing cleaning
  • Purchase and restock items as needed

Leadership

  • Directly oversee and lead the Scheduling Manager and Office Coordinator
  • Discipline employees as needed due to professionalism and attendance
  • Lead all employees within the office to provide a professional and efficient clinic

Data and Reporting

  • Assist Director – Operations and Senior Manager – Operations with weekly reporting
  • Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance

Qualifications

  • Bachelor's degree strongly preferred.
  • 5+ years overseeing the daily operations in a clinic setting
  • 5+ years providing excellent customer service
  • 2-3 years of experience training and developing direct reports
  • 3+ years of supervisory experience required.
  • Strong verbal, written communication and collaboration skills
  • High interest in working with children on the autism spectrum.
  • Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected
  • Ability to work effectively and efficiently with changing priorities and deadlines.
  • Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details.
  • Must possess strong analytical and problem-solving skills.
  • Reliable transportation and the ability to travel as needed.
  • Proficiency in Microsoft Office Products.

Additional Information

Competitive Benefits

      • Competitive salary and benefits package
      • Three Weeks Paid Time Off
      • Nine Paid Holidays
      • Opportunity for company growth

Vacancy expired!


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