Customer Service - Showroom

We are seeking a Customer Service Representative to join ABC Party Rentals! This position assists customers by phone and in the showroom with rental contracts for any type of event. Small and large. Private, scholastic and corporate. Including weddings, corporate events, birthday and anniversary parties, etc.

Responsibilities:

Assist customers with rental orders via walk-in, phone and email with the following:

Generate client quotes and contracts

Process daily revenue, inventory and schedule reports

Regular ongoing client communication/inquiries via phone and email

Assist with marketing, website and social media postings

Confirm all contract items are in stock; purchase or sub rental items needed to complete

orders

Drafts, reviews, and proofreads office documents.

Confirm all delivery and pickups in advance - confirm dates, location, delivery times and items along with

pick up dates and times

Pull linens daily for contracts to ensure accuracy

Count linens to ensure all rentals were returned

Keep showroom in clean, presentable fashion

Update table displays to coordinate with upcoming season and events

Occasional errands as needed for office supplies and/or concessions

Responsible for operating and maintaining office machines, including printers, copiers, and fax.

Replenish paper

Attend annual wedding festival events and assist with set-up/tear down of display

Requirements:

1+ year of recent administrative, customer service, marketing and/or sales support experience is a must

Please be a customer-service minded and enjoy working with and engaging in assisting customers

Excellent written and verbal communication skills, phone etiquette required

Strong computer/typing skills; must be proficient in Microsoft Word and Excel

Comfortable learning new rental software

Must be comfortable going upstairs for linens ordered and lift up to 20 pounds (not often)

We require a high school diploma or GED; college degree a plus, but not required