Medical Customer Service-Central Support/Call Center

Job Description

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Call Center Team. This role is responsible for providing outstanding service to our customers who need to replenish their monthly medical supplies. Call Center representatives may handle high volume of inbound calls and should seek to create a positive experience for each caller. Other responsibilities include, but are not limited to:

• Communicate with customers in a professional and enthusiastic way
• Manage a large amount of inbound and outbound calls in a timely manner
• Follow call 'scripts' when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco's electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• In-depth knowledge of products, placements, availability, price and use
• Educate patients/clients on medical products and services
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Process customer orders and accurately input orders into computer systems
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Perform other tasks as assigned or necessary

Qualifications

• Ability to answer billing and other customer questions or direct to proper billing personnel
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities, and manage time effectively
• Good typing and 10-key skills
• Ability to sit for extended periods of time
• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
• Medical background, including Respiratory Therapy and/or Nursing experience, is a plus

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco