13 May
Customer Training Specialist
Maryland, Beltsville , 20704 Beltsville USA

Vacancy expired!

Job Description

We are looking for a training superstar to play a critical role in supporting Alertus' rapid growth. The Customer Education and Training Specialist will report to the Director of Client Services and will be a key player in bringing our customer success mission to life. In this role, you will be responsible for the delivery and management of customer learning initiatives and education programs across the government, commercial, education, and healthcare markets. Key results of the role are ensuring a successful onboarding, driving product adoption, increasing usage, and achieving customer success and client retention.

Our ideal candidatepossesses a diverse technical background and is a self-motivated problem solver with a strong desire to teach, train, and develop key customer stakeholders. Once onboarded, the candidate will be able to teach and train the Alertus Mass Notification System from end to end, including all software and hardware solutions.

A Day in the Life:

  • Serve as an Alertus Mass Notification System expert and trustedpartner to all customers
  • Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer learning needs and drive account adoption and usage
  • Act as the authority for customer training and onboarding, developing and maintaining relationships with key stakeholders to ensure delivery of customer goals and objectives
  • Identify needs for customer education: develop collateral; conduct webinars, seminars, and workshops; create improved on-demand learning opportunities for our customer base
  • Document best practices, use cases, value propositions, and other key learnings as Alertus grows and scales
  • Manage the learning life-cycle from development to implementationand monitor training plans and learning paths for new and existing customers
  • Deliver polished presentations and a premium training experience that builds champion users and promoters of Alertus
  • Organize and manage customer training(s) with effective scheduling and timely communication to all applicable internal and external stakeholders
  • Analyze customer training program(s), develop strategies for feedback and improvement, and act on those plans
  • Autonomously manage internal tasks and account maintenance duties (e.g., Salesforce, internal requests) to ensure activities are updated daily and deadlines are met
  • Proactively escalate issues as needed
  • Support and mentor new employees
  • Manage both expense and training budgets
  • EnsureAlertus’ reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage
  • Proactivelyengagewith the ever-changing needs of a global client base through phone and email communications, onsite visits, trade shows, forums, and user groups

What You’ll Need:

  • BA/BS or equivalent experience
  • Experience selling, presenting and demonstrating software and technology products or services
  • Exceptional written and verbal communication
  • Willingness to travel approximately 15% of the time
  • A customer-first mindset
  • Understanding of various teaching methodologies and tools
  • Proficiency in CRM, video conferencing, and other various productivity platforms
  • Experience with e-learning software preferred
  • Ability to meet tight deadlines
  • A natural curiosity and ability to work in a fast-paced, ever-changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

Vacancy expired!


Related jobs

Report job