Field Services Manager

Job Description

• Support department objectives and company goals
• Be a team player
• Sustain a positive, enthusiastic and professional attitude at all times
• Accommodate requests with a smile and “let me see what I can do” attitude
• Adhere to manager directives
• Maintain a professional appearance and demeanor
• Arrive on time, properly dressed and prepared to work
• Perform all duties in a timely, accurate, honest and professional manner

1. Responsible for day-to-day supervision and problem resolution within the national operations.
2. Manages partnerships with a goal of developing business outside of our regions.
3. Serve as primary customer liaison for relevant operations.
4. Assures team is following procedures.
5. Assures team is using company-issued technology (phones, hotspots, computers) efficiently and effectively.
6. Assist with development and training of staff.
7. Empowers the team.
8. Collect and maintain department metrics.
9. Participate in recruiting new staff.
10. Perform time sheet review and release.
11. Perform billing review and release.
12. Timely and accurate review of expense reports.
13. Assists with relevant laboratory audits.
14. Assist in developing and implementing field service processes, procedures and documentation.
15. Other duties as assigned by management.

Qualifications

• 2 year technical degree or relevant experience
• 3 or more years performing field evaluations and labeling to US and Canadian safety standards, including NFPA 790/791. Knowledge of NFPA 70 is also required.
• 3 or more years managing a team of engineers performing field evaluations and labeling.
• Ability to manage P&L and support business development through team growth, scope expansion and participation in industry forums.
• Flexibility to travel and, as necessary, perform Field Evaluations.

· This position reports directly to the Director, Safety and Field Services and/or the CEO

• Ability to maintain confidentially
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and problems
• Able to work well in a team environment

· Able to work in a diverse group of people

• Attention to detail
• Ability to multi-task and prioritize assignments
• Professional appearance

· Willing to travel

• Able to sit for long periods of time
• Able to lift up to 30 pounds

Additional Information

Position is full-time. Candidates currently living within a commutable distance of Baltimore, MD are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays