Order Management Specialist

Job Description

This position is responsible for ensuring the order-to-cash process is executed smoothly. Accounting for errors that prevent accurate and timely billing and resolving them using approved Service Level Agreements. Communicate effectively with customer experience, operations and billing teams.

Primary Responsibilities:

• Monitor, review, and manage open orders daily including escalations
• Manage delayed billing cases and escalated open orders
• Assist in creation of billing packet such as resolving weight and quantity discrepancies, scanning paperwork, closing manifest
• Manager Direct Ship process by communicating with Customer Experience
• Identify continuous improvement ideas and work with BPI team to improve OTC process.
• Lead weekly meetings with management and relevant staff
• Perform other reasonably related tasks as assigned by management

Qualifications

Basic Qualifications:

• Associate degree or 2+ years’ experience in operations, customer service or billing
• Experience 1+ years in Salesforce
• Experience 1+ years managing projects or client relations

Preferred Qualifications:

• Experience in hazardous waste industry
• Ability to effectively work with cross functional teams
• Advanced skills in Excel and PowerPoint
• Ability to work in a fast-paced environment with tight deadlines and multiple projects

Additional Information

Clean Earth offers competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.

Together, we work hard, we succeed through industry know-how, safety, and sustainable growth, and we recognize a job well done. Knowledge is power and at Clean Earth, we support the continuing education and training of each team member. Every team member is encouraged to learn and grow with the company through various educational channels that are well-suited for their career path at Clean Earth.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Contact E'Drean Reeves, SeniorRecruiterat 312-859-1747 and Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.