13 May
Guest Services & Operations in Property Management in Big Sky Montana
Vacancy expired!
Job Description
SUMMARY:
The Guest Services & Operations role is responsible for coordinating with other team members to ensure that vacation rental guests and long-term tenants are provided with an exceptional level of service in response to questions, concerns or requests.
ESSENTIAL FUNCTIONS:
- Build comprehensive vacation rental listings by compiling information from various sources on multiple platforms, including LiveRez, VRBO and Airbnb. Once listings are built, keep them up to date and accurate.
- Respond to incoming VRBO/Airbnb reservation requests and inquiries or emails in a timely manner.
- Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner for long term rentals, tracking through Buildium.
- Draft long term tenant leases for approval by ownership.
- Process/track tenant rent payments.
- Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone.
- Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay.
- Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Contractors, Housekeeping, Maintenance) as necessary to resolve guest/tenant issues
Qualifications
QUALIFICATIONS:
- College Degree preferred
- Minimum of two years' experience in customer service
- Excellent telephone etiquette and written communication skills
- Valid Driver’s License
- Excellent organizational and time management skills
- Strong knowledge of Gmail, google docs, google sheets, etc
- Experience with LiveRez/VRBO/Airbnb a plus
- Must possess a positive attitude
- Must be willing to participate in a growing/changing work environment
- Must be able to quickly adapt to effectively using multiple guest reservation platforms
- Must be dependable and available to work on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS:
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Additional Information
-May be required to work some weekends and holidays
-May be asked to use personal vehicle for work
-Will have at least one day a week "on call"
Two Pines is very excited to be growing and would love to add another hardworking person to our team!
Vacancy expired!