Operations Manager/Floor Care Professional
Vacancy expired!
JAN-PRO, the fastest growing, #1 commercial cleaning franchise in the world, is seeking team players for exciting career opportunities. Jan-Pro of Atlanta is looking for highly motivated, professional, customer service oriented individuals interested in a fast paced and rapidly growing environment. This person will handle quality control in janitorial operations, facilitate training, and support unit franchisees. Customer service and floor care experience (hard and soft) are preferred. JAN-PRO will provide salary, bonus potential, medical benefits, 401k program, company car and cell phone. www.jan-proatlanta.com
POSITION SCOPE: Business Consultant- interacting with Franchise Owners and Customers- Operating within the guidelines of normal Market Owner Policies and Procedures. The Business Consultant is responsible for overseeing a territory which consists of 2 types of customers: Franchisees and End-deliverable Clients. The Business Consultant will be tasked with quality control in janitorial operations, facilitate training, supporting Franchisees, will need to exemplify great customer service skills, flexibility to work nights and weekends. Candidate needs to be highly motivated, professional, customer service oriented, have a desire to help other people succeed and interested in a fast paced rapidly growing essential business working environment. JAN-PRO will provide salary ($40K-$47.5K), commission/bonus potential, medical benefits, company vehicle with gas allowance, cell phone/iPad and 401K with company match.
ESSENTIAL DUTIES:
Understanding company Policy and Procedures
Understand and comprehend the attributes behind the JAN-PRO Brand
Will represent the JAN-PRO Brand with vigor and enthusiasm-believe in our mission
Monthly and Quarterly inspections of accounts in territory
Accompany Franchise Owners on site visits to resolve issues and foster and build relationships
Initiating and establishing relationships with new and existing customers- in person
Identifies Franchise owners for new and existing business through proper vetting process
Initiates new account startups and aids in the process
Provides ‘on-site’ training for new and existing Franchise Owners, assists Franchise Owner in completing paperwork
Identifies additional streams of revenue for Franchise Owners through special services
Ensures customer is happy with all services provided
Identifies opportunity to assist customer needs with consumable supplies
Works with Franchise Owners to resolve customer complaints
Involved in Initial Franchise training
Identify and initiate opportunities for growth
Responsible for Account Retention- assisting Franchise Owners in retaining their business
Responsible for all paperwork and data entry for territory
Maintains and develops a network of Franchise Owners and shares in the dissemination of ‘best practices’, particularly in the area of Emergency Back-up Crews
Trainer, Mentor, Coach
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
Undergraduate degree or comparable work experience
Management level experience in related franchise industry a plus
Demonstrated ability to manage large teams of people in organized structure
Track record of success in management of large teams in competitive environment
Excellent written and verbal English communication skills
Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
Strong presentation skills
Professional speaking voice and demeanor
Ability to work around highly sensitive information and in a confidential environment
PHYSICAL AND MENTAL REQUIREMENTS:
Ability to function in high-pressure situations
Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
Ability to take legible hand-written notes where necessary
Correctable vision and hearing
Excellent interpersonal skills
Clear, easy to understand oral communication ability
Ability to sit for prolonged periods
Ga Driver’s License in good standing
ENVIRONMENTAL EXPOSURE:
Air conditioned/heated office environment
Exposure to artificial interior lighting
Low to medium level noise
Exposure to hazards as typically found in office products and equipment
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Vacancy expired!