16 May
Customer Service Specialist
Vacancy expired!
Job Description
Excellent Customer Service- Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
- Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
- Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
- Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
- Participate and contribute in related Customer Service, Marketing and other projects as assigned
- Starting hourly rate of $13with annual merit increases based on performance
- Four weeks paid training
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Internal promotional and career opportunities
Qualifications
- Minimum of 2 years customer service experience preferably in a call center, hospitality or banking environment
- Multitask; talk and type; move from administrative to live calls
- Strong verbal and written communications skills
- Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
- Proficient in Windows-based computer programs with excellent navigation skills.
- Skills in languages other than English are a plus
- Dedicated, quiet space to work
- High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
- Webcam and microphone for virtual meetings preferred
- Smartphone; app used for verification
Click the
"APPLY"button to take charge of your sales and service career today or text"PSCALL"to 25000Additional Information
All your information will be kept confidential according to EEO guidelines.
REF719L
Vacancy expired!