17 May
Systems Support Analyst
Vacancy expired!
- Primarily responsible for performing incident management on Enterprise IT equipment, which includes installation, maintenance, troubleshooting, and repair of hardware and software.
- Assists and consults with vendors, consultants, subject matter experts, management, and the customer on the evaluation, analysis and troubleshooting of systems.
- Provides support documentation, workarounds and solutions to customer and peers through training and communication.
- Maintains a high level of customer service through relationship management and actionable follow through.
- Expounds upon the skills and responsibilities of the Systems Support Technician position.
- Associate degree in computer science field or related business field required. Combinations of education and experience may be considered in lieu of a degree/certificate.
- A minimum of three years’ experience working within an IT environment with business systems support or relevant experience that provides the necessary skills, knowledge and abilities. Six months’ relevant customer service duties required.
- Progression toward a minimum of one industry recognized Operating System or Hardware based technical certification such as Microsoft Certified Solutions Associate (MCSA) or CompTIA A+ preferred.
- Experience working within an IT HelpDesk highly preferred.
Vacancy expired!