Quality Manager

Job Description

The Quality Manager is responsible and accountable for planning, support and coordination of the Quality Management System (QMS) to ensure the safety, regulatory compliance, and quality of product, as well as total and continuing compliance to externally-specified quality system requirements (e.g. ISO 9001:2015 or AS 9100D) and customer-specific requirements. In addition, the Quality Manager leads all aspects of the quality department at the manufacturing facility, including day to day operations of the laboratory in support of production activities, troubleshooting quality concerns that arise in conjunction with operations and R&D teams, and providing guidance and direction on implementation of corrections and adjustments in manufacturing. Key responsibilities of this position include: selection, development, training and supervision of the Quality Department Staff; training of all employees on QMS procedures and processes; prioritizing daily workloads to guarantee efficiency; ensuring raw material compliance; evaluating finished products; fostering a strong team environment and professional development of direct reports; investigating and resolving nonconformances; and leading continuous improvement initiatives. Successful candidates will perform tasks as assigned or as deemed necessary. This role will collaborate effectively with other functional areas to define, prioritize, and execute on the division strategy.

Promotes, devises, establishes and/or improves where needed, the company’s quality procedures, standards and specifications to support QMS achievement of quality requirements. Manages, trains, and develops the Quality Department staff to support the QMS. Manages the training of all site employees in the QMS Standard Operating Procedures. Establish performance goals for all direct reports and assess performance on a continual basis by utilizing appropriate resources. Recruit, train, coach and develop high performing teams. Ensures proper utilization of talent by identifying and developing for future roles. Provides Quality oversight, including problem resolution of production processes and other business processes. Investigates non-conformances and manufacturing abnormalities, conducting root cause analysis, calculating and providing instruction on batch adjustments, and facilitating implementation of corrective and preventative actions. Is responsible for developing, gaining approval for, implementing and managing the Quality Plan. Supervises and maintains the Quality Laboratory and the Laboratory Safety and Chemical Hygiene Plan to ensure that all Quality Technicians are trained and knowledgeable on test methods, label and SDS controls and all other safety requirements and issues. Oversees development and maintenance of appropriate analytical testing instrumentation and processes in QC laboratories. Evaluates test methods to determine accuracy, consistency & relevancy. Develops new methods when required, improves current methods if necessary, and ensures minimal variation. Reports key metrics to evaluate the performance of the Quality Department such as Cost of Quality, plant accountable complaints, internal rejections, quality testing turnaround time, etc. Interfaces with other departments, customers and/or suppliers to coordinate and resolve quality related issues. Works with other departments to conduct internal quality audits. Analyzes customer concern/ complaint data to identify risks and/or areas of improvement. Generates improvement ideas and embraces improvement projects to better the business. Initiates and leads continuous improvement projects through lean and six sigma tools. Supports the Design Control Process for New Product Development. Supports Operations team to ensure proper coverage of production operations. Act as a backup for direct reports, when required, for critical activities required to serve the customers of ITW Pro Brands. Follows the 80/20 philosophy in prioritizing daily tasks and serves as a contributing member of the Technical Operations Staff. Professional represents company in a number of diverse settings including active participation in required audits and other related meetings. Foster, communicate and exemplify the values of ITW; act with integrity and trust, operate with simplicity, treat everyone with respect, take shared risk. Travel as needed for business needs.

Qualifications

Bachelor’s degree in Chemistry Engineering, Physics, Biology or any related directly to Manufacturing Operations or Quality Systems. Experience in chemical industry or aerosol manufacturing a plus. Minimum of five (5) years’ experience in quality capacity in a manufacturing environment with at least two (2) years of supervisory experience required. Work experience in implementing, validating and auditing processes and procedures, preferably with experience in ISO 9001 or AS 9011; resolving issues and reporting to regulatory agencies, customers or registration bodies; specifying, conducting and troubleshooting analytical testing procedures; implementation of continuous improvement methodologies and practices. Proficient in Microsoft Office programs (Word, Excel, Power Point) and Outlook. Strong written, verbal and collaborative communication skills.

Additional Information

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.