Casual Customer Service Representative

Job Description

To meet short-term staffing needs, the University is seeking to employ a casual staff member. Hours will be changeable as agreed with the line manager of the role.

• Support a collaborative and friendly team
• Fast-paced, high achieving work environment
• Flexible hours, casual contract located in Auckland City

The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.

• Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
• Provide accurate information every time, and then ensuring all service requests are documented to a high standard
• Work within and contribute to our enthusiastic and energetic team spirit

For more detailed information, please refer to theposition description.

The team you will be supportingis a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.

Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.

• Have excellent verbal and written communication skills with great listening and interpretation skills
• Ability to learn new systems, software and procedures quickly
• Be a team player
• Have the ability to identify areas for continuous improvement and efficiency

Applications must be submitted online, by the closing dateof

Additional Information

To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz.