IT Help Desk Intern

Job Description

The purpose of this job is to assist in resolving escalated technical and operational issues for the Travel Centers, Restaurants, Fuel Terminals, Card Locks, and the company’s dealers.

1. Provide support to team members and internal customers in resolving complex or escalated technology issues
2. Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
3. Monitor system alerts to ensure the proper day-to-day operation of internal technology applications and equipment
4. Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
5. Troubleshoot software and hardware issues; perform updates, repairs, upgrades, backups, and other maintenance tasks
6. Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers
7. Monitor email requests for service and support
8. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures
10. Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Pursuing bachelor’s degree in computer science, technology or related required

• Basic knowledge of Microsoft Office
• Basic knowledge of Microsoft Operating Systems

• Problem solving skills
• Attention to detail
• Ability to multitask and work effectively in a fast-paced environment under tight deadlines
• Ability to communicate technical information to non-technical users
• Excellent customer service skills

Additional Information

The 2021 Summer Intern Program dates are set for May 24-July 30

All your information will be kept confidential according to EEO guidelines.