Member Services Specialist

Job Description

The world's largest private discount and loyalty network has immediate opportunities in Salt Lake City for Full-Time Member Service Specialists working the PM shift. Operating hours arebetween 6:00 a.m. and 9:00 p.m. Monday through Friday with occaisional weekend coverage. PM shifts arefrom 1-9pm Monday through Thursday and 11-7pm on Friday. AM shifts are from 6am-2pm. Bilingual skills pay differential is also offered.

If you are a passionate, career-minded individual with exceptional customer service, you’ve just discovered an amazing career opportunity with Access Development.

For over 30 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.

If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!

Mission of the Role: Member Service Specialists serve as the primary point of contact for Access members, organizations and merchants. This position is responsible for providing world class customer service during each contact. The Member Services Specialist plays a vital role in creating member loyalty, driving usage of Access discounts and websites. This role is responsible for assisting customers over the phone with occasional member assistance via email.

• Provide world class customer service to Access members, organizations, and merchants over the phone.
• Eighty to eighty-five percent of a member services specialist day will be spent assisting members via inbound phone calls.
• Educate members on website usage and merchant discounts currently available to them.
• Activate member discount cards.
• Demonstrate problem solving skills when trouble shooting website errors with our members.
• Assist with projects as needed.
• Exceptional attendance and punctuality is a must for this position.

• High school diploma, or equivalent required; college education preferred.
• 6+ months experience in customer service preferred.
• Bilingual skills in Spanish/English a plus, but not required (does include skill based pay differential)
• Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus.
• Strong telephone, written and verbal communication skills.
• History of building strong relationships with clients/customers on the telephone is preferred.
• Understanding of loyalty programs a big plus.

We recognize people as our most valuable asset. Your contributions will be valued and celebrated by a closely-knit team that is committed to excellence. We offer competitive wages, and benefits package includes medical, dental and vision insurance, a lifestyle discount program for personal/family use, a 401k plan, paid holidays, personal time off, annual travel reimbursement and more.

Qualifications

• High school diploma, or equivalent required; college education preferred.
• 6+ months experience in customer service preferred.
• Bilingual skills in Spanish/English a plus, but not required
• Demonstrable working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet required; experience using databases and web-based CRM applications a plus.
• Strong telephone, written and verbal communication skills.
• History of building strong relationships with clients/customers on the telephone is preferred.
• Understanding of loyalty programs a big plus.

Additional Information

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

Benefits

We recognize people as our most valuable asset. Your contributions will be valued and celebrated by a closely-knit team that is committed to excellence. We offer competitive wages, and benefits package includes medical insurance, prescription drug coverage, a lifestyle discount program for personal/family use, travel reimbursement program, a 401k with company match, paid holidays and personal time and more.

To apply for this position, please complete an Initial on-line Job Application and attach your resume and cover letter at http://www.accessdevelopment.com/careers/

Access Development is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Access Development does not discriminate on the basis of disability, veteran status or any other basis protected class under federal, state or local laws.

All your information will be kept confidential according to EEO guidelines.

Access has been a leading provider of loyalty programs worldwide since 1984. We leverage the world's largest private savings & discount network to drive customers to retailers, create loyalty for organizations, and help their members and customers save money every day. Our employees enjoy a flexible, friendly work environment, competitive wages, excellent benefits, and employee discounts nationwide.