Connection Specialist

Job Description

As a full time CS Connection Specialist, you’ll coordinate customer engagement across multiple communication channels. You’ll work closely with the CS Connection specialists to engage with our customers and strategically improve our customer experience offering. You’ll also work closely with our marketing team to develop and track customer engagement across these channels. These tasks require strong written and verbal communication skills, CX experience, and a proactive work ethic.

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include:

• Address customer inquiries across multiple communication channels.
• Coordinate daily communication engagement.
• Develop CX strategies and measurement tools.
• Analyze customer data.

Qualifications

We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, we’re looking for someone with the following skills and experience:

• Proficient in Microsoft programs, especially Excel.
• Previous Customer Service experience.
• High propensity to detail. Must enjoy task-oriented jobs.
• Ability to think outside the box.
• CX experience.

Additional Information

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

· Comprehensive medical, dental, and vision care

· 401k package with employer matching

· Paid Time Off

· Maternity/Paternity leave

· Full indoor basketball/volleyball court

· Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)

· Yoga studio

· Meditation/Nap room

· And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.