17 May
Customer Service Manager
Vacancy expired!
Job Description
We are looking to hire a Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.Salary range: $55000 - $65000 per year.Responsibilities- Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.
- Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.
- Organize and maintain accurate records; document all customer discussions and interactions.
- Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.
- Understand local market issues and manage customer feedback to improve customers' experience continuously.
Qualifications
- Bachelor's degree with the business-related focus required.
- Customer service experience (1+ years)
- Effective communication: both written and oral.
- Ownership of issues until successfully resolved.
- Proficiency in MS Office suite (Excel and PowerPoint are a must)
Additional Information
- Employee Assistance Program
- This is not a remote job
Vacancy expired!