Network Support Specialist

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

CATV Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. While a big focus will in the scope of providing technical support for our network (75%), you will also be providing support for our cable TV (25%). You’ll do all this onsite interacting daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor.

This is a full time position located in the Washington DC area. To apply, go to https://www.apogee.us/employment/.

Here’s your job:

Providing exceptional service to customers

Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area

Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies

Executes changes in plant conditions as well as minor plant changes and extensions

Working with Apogee to address end-user and network escalations

Working with Apogee to coordinate client activities (e.g. move-in)

Responding to emergency outages promptly

Monitoring, investigating and retiring equipment alarms

Maintaining own schedule for onsite customer appointments within SLA

Tracking and updating escalation tickets

Comply with Apogee SOPs, safety procedures, and end-user agreement always

Working with Apogee on customer install activities as needed

Generating reports as required

Attending training events as required

Other documentation and administrative duties as requested

Experience you bring to the table:

Self-driven and thrives under minimal supervision

High School Diploma or equivalent required

5 years of CATV installation, maintenance, troubleshooting and repairs

Experience with analog and digital CATV systems

Troubleshooting skills in CATV systems using experience and test equipment

Competent in RF and fiber optic theory and coaxial cable system operation, maintenance and troubleshooting

Knowledge of telecommunications concepts, CATV, fiber optic and coaxial systems, electricity and electronics

Excellent written and spoken communication skills (ability to communicate comfortably with college students, university officials, owners/management of properties, and third party vendors)

PC skills utilizing laptops and basic software applications (MS Word, Excel, Web Browser)

Ability to interface with client management, engineering personnel, and outside vendors, particularly during new and expansion installation as an extension of project management team

Ability to read and understand line-style drawings, cable maps, and blueprints

Ability to operate ladders, hand, and power tools

Familiar with test equipment used to maintain optical facilities, RF facilities, power supplies and subscriber drops

Preferred Qualifications:

Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM

Complete understanding of electrical, analog, digital, electronic, concepts

Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc.

Experience with Dish Smartbox

You’ll love this job if this describes you:

Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Other Notes:

On-call Environment: You will be part of an on-call rotation, and may need to work weekends, holidays and overnight in the event of an outage or scheduled maintenance window.

Physical Requirements: You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch or crawl. Our equipment can be heavy; you’ll need to lift to 75 lbs.

Work Environment: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Driving and Background: We take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customer’s properties.

Travel: High travel is expected.

Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.