Call Center Sales Representative

Call Center Sales Representative

The Call Center Sales Representative will be responsible for developing new leads, communicating with customers, understanding the customer journey, and ensuring a smooth sales process. You will be responsible for building customer rapport and achieve customer trust and satisfaction. A competitive, sales driven personality along with great listening skills to understand the customers wants and needs. The ability to cross sell/ upsell additional products and services to achieve maximum sales potential. Experience in selling Soft or Durable Goods is necessary with Durable Goods preferred.

Responsibilities:

- Communicating with inbound calling customers, making outbound calls to potential customers, and following up on leads.

- Ability to sell, promote products and services while providing professional and courteous customer service.

- Able to multitask, prioritize, and manage time efficiently.

- Maintaining database (NetSuite, Zendesk CRM, Excel, etc.) of prospective client information

- Work Independently and as part of a team!

- Ability to communicate through multiple channels (Phone, Email, Text); sometimes simultaneously.

- Communicate with online/inbound customers as inquiries come up to identify needs and areas of opportunity.

- Knowledge and execution of sales process from initiation to close

- Explaining and demonstrating features of products and services.

- Staying informed about competing products and services.

- Upselling and Cross-Selling products and services.

- Closing sales and achieving sales targets.

Requirements:

- ERP and CRM experience

- Durable or Soft Goods experience

- Experience meeting sales quotas and KPI’s

- At least 2 years of sales experience. Online Sales experience highly preferred.

- Fluency in English is required but being bi-lingual is a plus.

Education and Training:

- High school diploma/GED.

- Proficiency in Microsoft Office

Industry

- Wholesale/Manufacturing

- E-Commerce