18 MaySummary: Provide our customers with exceptional customer service. Perform all responsibilities associated with answering incoming calls, processing orders and returns, handling product inquiries and addressing customer inquiries and complaints. Essential duties & responsibilities: - Process orders received via phone, email and fax from customers and sales representatives. - Determine inventory availability and plan & coordinate product shipments based on customer priority and urgency. - Respond to a wide variety of customer inquires ranging from simple to complex, including requests for order status information on orders received via phone, email, fax, EDI, or Web. - Research, resolve, and track customer issues regarding services failures, disputed invoices, incorrect shipments, etc. - Process returns, credits, and debit adjustments. - Inform sales representatives of important issues affecting their accounts (credit holds, limited product availability, etc.) - Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions. - Follow established policies and procedures. - Maintain knowledge of company products and services offered - Participate on projects and take ownership of special program areas within customer service as assigned. - Required to have the ability to work from home remotely during emergencies and/or inclement weather. Computer and phone equipment will be provided by COMPANY (excluding internet access) Core competencies: Exceptional Performance - Make a Difference. Excellent written and verbal skills. High level of accuracy with close attention to detail and excellent proof-reading skills. Well organized, able to establish priorities, meet deadlines, manage multiple projects and function with minimal supervision. Takes ownership and personal responsibility to achieve results. Live Innovation - Believe in the Possibilities. A "can-do" team player that is passionate about the business and has a strong desire to continuously improve performance and service. Challenges the status quo. Ability to determine and implement corrective measures for controlling data discrepancies Customer Satisfaction - Pursue it with Passion. Ability to respond effectively and quickly to customer needs and issues. Proactive and creative techniques in solving operational problems. Anticipates customer needs and provides responsive solutions. Special Treatment - Everyone Deserves It - Treats others, customers and partners with honesty, integrity and respect. Individual sets short and long-term goals for ongoing professional development. Requirements: - High School Diploma or GED required with some college preferred. Excellent language skills and the ability to interact effectively via telephone. 0-2 year's customer service experience required in the pharmaceutical industry in both the direct and wholesaler channels.#LI-SPG #Dice-SPG #Zip-SPG #Mon-SPG #CB-SPG #IND-SPGYoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.