18 May
Help Desk Technician - DMAFB
Vacancy expired!
- Provide customer support and service to users on the domains.
- Input trouble tickets/work orders into ticket tracking software (i.e. Remedy or Jira).
- Resolve routine issues, escalate technical issues and track issues/tickets through completion.
- Perform routine account management functions by using active directory.
- Perform preventative maintenance to computer systems.
- Perform corrective maintenance as required to include initial trouble ticket inquiry.
- Configure desktop software, map printing devices, and troubleshoot web applications.
- Provide familiarization training on system hardware maintenance and interconnectivity to USAF personnel as needed.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Professional working environment in an office space on a military base.
- Interacts with on-base military, contractor and other personnel.
- Noise level in the work environment is usually moderate.
Vacancy expired!