18 May
Senior Voice Engineer
Massachusetts, Hanscomafb , 01731 Hanscomafb USA

Overview Providing efficient service delivery for critical infrastructure needs and capabilities to include Network, Voice, Server, Storage, SharePoint and Web. We are looking for Voice Engineer to join our team.Responsibilities:

  • Will work with a team of UC engineers and will be responsible for designing, managing, and implementing voice solutions as per Air Force enterprise standards in support of 66 ABG/SC and their customers under Core Services
  • Will assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability, and security
  • Monitors and responds to complex technical hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded systems performance
  • Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards
  • Provide technical project management support with the development of Voice solution analysis, creation of documentation and tracking progress from initiation through implementation
  • Work dynamically and effectively with people on projects (formal and informal) and conduct technical interchanges as required; responsibilities include collaborative reporting, planning, and interactions with leads as well as with company and subcontracted team members and management structures, as well as highly focused subject matter experts
  • Will use skills and experience as well as tools and technology to design, install, configure, and troubleshoot voice infrastructure and provide customer support for voice related services
  • Will have extensive hands-on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with Air Force UC policies and standards
  • Interfaces with distributed organizational Telephone Control Officers, conducting and attending planning meetings, reviewing existing and projected voice line counts and assignments, surveying communication room and telephony backboard terminations and cross-connects & creation and updates of notional voice line cut-sheets for engineering capacity planning and processing detailed cut sheets
  • B.S. graduate in Information Technology, mathematics, or computer science or equivalent plus 8-12 years' experience in a Unified Communications Engineering role. An additional 4 years' experience may substitute for the degree
  • Demonstrated 2-5 years' experience in project management is needed
  • In-depth hands-on experience of configuring / managing / troubleshooting Avaya AS5300, Redsky E-911, RTMI, Callware, vIPers, Cisco Call Manager, T-Metrics ACD
  • In-depth experience troubleshooting SIP-based sessions across internal, service provider & external networks
  • Prior experience in USAF/ANG/ARC SCX "Plans and Programs" shops, and or "Engineering Installation project design and execution" experience strongly desired
  • Strong network debugging and troubleshooting skills required; Create and maintain operational procedures, topology maps using Visio
  • Must have firm understanding and experience with Windows servers and Linux based operating systems or appliances
  • Ability to use packet capture and protocol analysis tools and techniques
  • Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323 is required
  • Supports emergency operations on an as needed basis 24/7 & weekend work maybe required as project or issues warrant
  • Working knowledge of VMWare/W2K12/W2K16/IIS is an added plus
  • Strong working knowledge of Telecom, including ISDN/T-1, Voice Protection Systems, and IP address Management/DHCP, DNS
  • Voice (Avaya AS5300, Cisco) certification or any other relevant voice certifications an added plus
  • CompTIA Security + certification required
  • Secret Level DoD Security Clearance required
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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