18 May
Service Delivery Manager
New York, Mountvernon , 10550 Mountvernon USA

Vacancy expired!

Onsite Service Delivery Manager

OVERVIEWThis person is responsible for the stewardship, direction and daily operation of all aspects of Information Technology (IT) in a K-12 environment. This individual is responsible for activities of an Onsite Technical team working in a complex, fast-paced and demanding environment. This person must strike a balance between Support demands and advancing strategic projects. This person must also rotate between being a champion for the client and being an advocate for the Onsite team and knowing when to diplomatically shift roles. This person must be adept at maintaining positive relationships, have a structured approach toward workload management and holding people responsible, and be able to defuse misunderstandings and disagreements and bring people together.

  • Client Management
    • Communicating proactively and promptly with client, clarifying needs and reflecting these back to the client for confirmation
    • Understanding and clarification of strategic direction for infrastructure and instructional technology
    • Intake point for all Project related request and escalated support issues
  • Team Leadership
    • Performance management of IT team/staff
    • Individual team member development, coaching and training
    • Workload organization – driving transparency, equity and accountability
  • Budgetary
    • Establishment of annual operating and capital budgets
    • Management of expenses against budgetary plans
    • Negotiation with vendors and suppliers

  • Previous experience building and growing IT operations team/teams
  • Certification or demonstrable experience with Quality Management systems (ITIL, HDI, Cobit, ISO, etc.)
  • Previous budgetary responsibility
  • Strong verbal and written communication skills
  • Strong professional presence and presentation skills
  • Strong analytic and data reporting skills
Experience in K-12 environments preferred

Vacancy expired!

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