18 May
Client Service Specialist
Arizona, Tempeazorelpasotx 00000 Tempeazorelpasotx USA

[TEMP REMOTE] - Direct Hire for either Tempe, AZ or El Paso, TXClient Service Specialist receives payroll data, including hours and earnings and basic employee data, via phone or fax and enters it into the processing system. Audits payrolls for As a Client Support Consultant, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. Does this sound like you? Connector and Problem Solver. You're comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions. People First. You're a relationship builder who wants to help others, grow friendships, and support. You can always find the right answer by anticipation, looking forward, and taking action. Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging "what's been done before."

Responsibilities Be the Go-To Person and Trusted Advisor Serve as a consultant in servicing clients products/technologies. Use a breadth of expertise to help clients. Solve client problems taking a broad perspective to identify solutions. Work to resolve issues and provide solutions. Be a Networker and Relationship Builder Build relationships with clients over the phone and leverage your knowledge of clients products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions. Provide recommendations to clients leadership around potential best practices and training on clients solutions, based on client input or experience.

Required Qualifications At least one year in a customer service environment. Bachelor's Degree or equivalent in education and experience. A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience. Bonus points for these:

Nice to Have's Proven ability to produce positive results. Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization. Strong client relationship-building skills. Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards. Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment. The ability to learn and apply basic concepts in new situations. Initiative to seek out answers, solutions, and positive outcomes. Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly. Proficiency in the latest web technologies and working knowledge of various operating systems. The ability to work in a team environment as well as work independently while making sound decisions. Good knowledge of industry tools. Excellent analytical and time management skills. Excellent communication skills both verbal and written.


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