18 May
Operations Support TechnicianWFM
Idaho, Meridian , 83642 Meridian USA

Description Job Description:Job DescriptionNGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Job Summary:Leidos is seeking an Operations Support Technician to support the Service Desk in Boise, ID. The candidate will perform reporting analysis and planning activities to ensure proper staffing of the workforce at the Service Desk.Primary Responsibilities

  • Maintain weekly schedules, process vacation requests and update analyst information
  • Analyze current and historical staffing volumes to ensure proper staffing
  • Process any corrections presented by Leadership to ensure accuracy in reporting
  • Perform audits on processed staffing events to ensure that data has been accurately reported correctly
  • Create and maintain detailed operational reporting, delivered both on a cadence and an ad hoc basis
Basic Qualifications
  • DoD Secret Clearance
  • HS diploma with 1-3 years of prior relevant experience
  • Flexible with work schedules
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Excellent understanding of Microsoft Excel
  • Accuracy in data entry
Preferred Qualifications
  • General understanding of call center staffing and WFM processes
  • Understanding of enterprise processes and documentation requirements
  • Familiarity with computer technology
  • Understands internal processes and tools
External Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:SecretTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:SCA Computer SupportPay Range:


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