18 May
Lead Production Services Engineer
Vacancy expired!
- Lead a team of Production Services Engineers with daily responsibilities.
- Identify opportunities to proactively support systems through monitoring and alerting
- Provide recommendations for issues identified during proactive monitoring and PVT in the field and all phases of Software Development Life Cycle (SDLC)
- Look for ways to automate support to shift team resources to more productive and valuable output
- Report on system uptime and outage metrics through use of modern monitoring tools to ensure business SLA’s are met
- Organize and drive day-to-day progress of complex production incidents to resolution and root cause analysis
- Build strong partnerships with external vendors to ensure platform stability and success to exceed expectations of internal business partners.
- Proactively monitor software and hardware deployments through Pilot test
- Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring in the field
- Create documentation and provide training to the Service Desk on supported applications
- Continuous collaboration with Service Desk to help reduce call volume
- Attend meetings representing the Production Services team as a Subject Matter Expert
- Collaborate with Development and QA groups on new technologies and enhancements
- Adhere to problem management practices that focus on root cause analysis and prevention of future problems
- Resolve and communicate high visibility internal and field escalations
- Guide and mentor junior-level team members
- Provide support for after hour activities such as upgrades and implementations that may occur on weekends, evenings or holidays
- Contribute to building a high-performance culture and a sense of camaraderie within the E-Commerce cross-functional team
- 5-7 years of experience in coaching/leading technical teams in solving complex production issues
- 5-7 years as a Senior Analyst/Engineer with extensive experience in root-cause analysis
- AWS automation/SRE experience a big plus
- 5-7 years of experience in supporting and troubleshooting production software
- Knowledge of SDLC methodologies, concepts, practices, procedures and standards
- Shell scripting ability (PowerShell, VBScript, Python, Bash) a plus
- Knowledge of E-Commerce platform data management, SAP Hybris experience a plus
- Familiar with the process of creating tickets in JIRA and ServiceNow
- Prior experience with creating/curating process documentation in Confluence
- AWS infrastructure experience
- Familiar with APM tools like Dynatrace, Datadog, Splunk, etc.
- Working knowledge of Microsoft SQL Server
- Ability to analyze and recognize trends in customer data
- Ability to read and dissect source code
- Strong proficiency in Windows and Linux OS
- Understanding of mobile and web applications
- Experience with Agile with Scrum software development methodologies are highly desired
- Experience with development, QA testing and software deployment are highly desired
- Excellent general knowledge of computer and networking technologies
- Exceptional problem-solving skills
- Highly adaptable in a changing environment
- A drive for results and customer focus
- Self-starter with the ability to work unsupervised
- Demonstrated strong communications skills
- Experience in leading small technical teams a plus
Vacancy expired!