18 May
Tech Operation Center Senior Technician (Day Shift)
California, Irvine , 92616 Irvine USA

#6461 W2 Only Remote in a preferred area - U.S.A. Seeking a Technology Operations Center Senior Technician (day shift) for a contract position. This work is for a one year contract with the possibility of extension. Please note this position requires the successful completion of a background check, drug screen, and employment and education verification prior to starting work. The Technology Operations Center (TOC) is a 24/7/365 department dedicated to the real time monitoring, alerting, and coordination of production systems though technology and incident Management. This is the first responder team for all incidents affecting customers. The TOC Senior Technician will have a "hands on" role in all systems that are monitored and will be responsible for understanding and escalating business issues. Has the ability to coordinate updates to core monitoring applications. Overall understanding of the organization and the drive to ensure issues are escalated appropriately.

Responsibilities:
  • Responsible for hands on management of the TOC activities during their shift.
  • Senior Level knowledge across all Enterprise System monitoring tools employed by TOC.
  • Provide support to perform audits on monitoring tools to ensure the entire IT Enterprise is being properly monitored.
  • Proactively work with IT and the Business to put into place more specific monitoring.
  • Understand business unit considering all IT applications and services that could impact the end customers.
  • Take initiative to create and maintain documents, procedures, and run books without direction.
  • Ensure TOC notifications are accurate and sent out within published SLA.
  • Communicate problems to all levels of the organization as required.
  • Coordinating resolution voice and data circuit issues with Carriers.
  • Informing Lead, Supervisor, Manager and Senior Management of status on all issues and initiatives for your team. In the absence of TOC Manager/Supervisor, own the escalation process.
  • Assist in updating operational run-books.

Knowledge and Experience:
  • 5+ years experience in Information Technology and in a TOC or Service Desk environment
  • AA or BA degree preferred.
  • Ability to work effectively with cross-functional teams. Flexible enough to work with different technical skill levels and skill sets.
  • Ability to work in a highly dynamic environment.
  • Strong analytical and problem solving skills.
  • Must be available to work any shift, weekends, and holidays. Must be available for on call duties as scheduled.
  • Strong working knowledge of monitoring systems such as but not limited to: Splunk, AWS CloudWatch, DataDog
  • Working knowledge of Windows and Linux OS.
  • Moderate understanding of software architectural patterns.
  • Ability to work with Vendors, Carriers, and Suppliers in the provisioning and maintenance of services.
  • Excellent communications skills, both written and oral are essential.
  • Ability to develop, document, and publish operational processes and procedures.
  • Ability to mentor junior staff.
  • Must be a self-starter and require minimal guidance / leadership.
  • Ability to work well under pressure is critical.
  • Experience with problem and incident management processes and tools; including Root Cause Analysis required.
  • Strong customer service orientation
If you are interested in this position and feel you are qualified, please apply to JO#6461 along with your updated resume.


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