18 May
Client Partner / Account Manager - BFSI / Financial Services
Florida, South florida , 33101 South florida USA

Vacancy expired!

ITTConnect is seeking a

Client Partner / Account Delivery Manager / Farmer

with a strong background in BFSI / Financial Services / Capital Markets for a Direct Hire position with a client that a major IT Consulting firm with HQ in Europe, offices in 15 countries and over 6k employees. Their strength is tailored Applications Services to Banks, Insurance and Industry clients.

Job Location: New York or Miami.


Client Management / Account Management / Business Development:
  • Execute the strategic roadmap to develop the client relationship as define by the Sales and Delivery Executives.
  • Manage PNL of the portfolio (from closing pricing on proposals to deliver projects on budget)
  • Understand client’s business & IT strategy, and identify business new opportunities
  • Assist in the creation of project / program proposals (with support from technical and functional experts when necessary)
  • Conduct regular meetings with client senior management / monitor and review customer satisfaction
  • Report project / program status (including financials) to the client Steering Committee
  • Resolve upcoming escalations of project / program risks and issues
  • Manage invoicing process (from approvals to payment tracking)

Delivery Management:
  • Drive teams to perform projects on Agile approach and under the Sprint Zero Protocol.
  • Ensure adequate staffing (capacity and capabilities) with the Program Manager.
  • Ensure clear definition of responsibilities of the team project.
  • Present Status Report of Projects and Engagements to clients (following standard templates).
  • Monitor and control the execution of the project/program.
  • Escalation of project / program risks and issues to the Sales and Delivery Executives
  • Resolve upcoming escalation about project/program risks and issues from Program Manager or Customer
  • Consult customer management on strategic technical trends and initiatives
  • Ensure that the project/program adheres to the agreed budget and schedule

  • 12+ years of IT Applications experience and 5+ years of experience in IT Applications Professional Services.
  • 7+ years of experience in the IT Financial Services industry.
  • Experience delivering projects using local and remote / offshore/ nearshore teams.
  • Technical knowledge in IT tools and methodologies: cloud (AWS, Google Cloud Platform, Microsoft), RPA, AI, IoT, Big Data, DevOps, CI/CD, Agile, PMP, CMM, etc.
  • Custom applications software development background and project delivery expertise (.NET, Java, banking solutions).
  • Domain knowledge in Banking, Insurance and Industry preferred.
  • Ability to quickly understand a customer’s business needs and present a solution to meet their goals.
  • MUST have experience working in medium-large IT Outsourcing / Consulting firms.
  • Fluency in Spanish is highly desirable
  • BS in Computer Science, Computer Engineering or similar.

Vacancy expired!

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