26 May
Technology Solutions Support Specialist
Florida, Tampa bay area , 33601 Tampa bay area USA

Vacancy expired!

Technology Solutions Support SpecialistAt

GTE Financial, you'll enjoy much more than a career. You'll experience something truly unique: a welcoming community of employees who are dedicated to your success—and to the advancement of the businesses, neighbors, friends, and outreach partners that give our work meaning. Established as a not-for-profit cooperative and a federal credit union in 1935, we are one of the region's largest locally owned and operated financial institutions in Tampa Bay.

GTE Financial has consistently been named one of Tampa Bay's Top Workplaces and Best Places to Work!
  • Remarkable "Total Rewards" package - Insurance options, Wellness programs, Retirement, Time off plans, Plus much more
  • Career Development - Education Assistance, Leadership Development, Professional Designations, and Learning Endeavors
  • Supporting a great life/work balance!
  • Year-Round Charity Commitment - Supporting our local communities!
  • Rewarding work delivering exceptional financial services to our members.

APPLY TODAY!https://gtefinancial.wd1.myworkdayjobs.com/en-US/GTEFinancialCareer/job/Headquarters/Technology-Solutions-Support-SpecialistR298We are looking for an employee-focused individual with technical expertise to join as a Technology Solutions Support Specialist. Technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our employees while addressing inquiries with knowledge, skill and understanding. The Technology Solutions Support Specialist works directly with the TS Support team with a primary focus on assisting employees with technical and procedural troubleshooting related to computer systems, software, and applications.

What does GTE look for in a Technology Solutions Support Specialist?

Technical Specialist:
  • Provide clear technical support and procedural guidance for incoming queries and issues related to computer systems, software, and applications.
  • Respond to queries and issues in person, over the phone, and electronically.
  • Log all support interactions, documenting specific details on the resolution.
  • Resolve simple and complex technical problems.
  • Research questions using available information resources.
  • Maintain public and private knowledge base procedures, FAQs, and standard technical procedures.
  • Ask questions and troubleshoot to determine the nature and severity of the issue.
  • Triage, route, and escalate issues to correct resources.

Experience:
  • Walk employees through the problem-solving process while guiding them to the appropriate resources for self-service.
  • Ability to deliver an excellent employee-focused experience with every interaction.
  • Effectively communicate technical information in non-technical terms to employees to ensure understanding.
  • Follow through on commitments and follow up to confirm issue resolution.

Operational:
  • Prepare invoices and bills for approval and payment.
  • Prepare quotes for Technology Solutions.
  • Assigned specialized projects as needed.
  • Demonstrates a commitment to the Technology Solutions Shared Values.
  • Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
  • Bilingual preferred (English/Spanish).

Position Details:
  • Location: Downtown Tampa - GTE Headquarters
  • Department Hours: Monday- Friday (8:00 am to 6:00 pm) / Saturday (9:00 am to 1:00 pm)
  • Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Qualifications:
  • High school diploma or equivalent. Some college preferred.
  • Min 3 years' experience technical support or combination of education and experience.
  • Experience supporting systems in the credit union or financial industry is preferred.
  • Certificates such as CompTIA A+, MOSE, MCSA encouraged, but not required.
  • Preferred Experience with Office 365 Administration, Virtual Desktop Infrastructure, Exchange Online, Active Directory
  • Preferred one or more certifications - CompTIA A+, COMPTIA Network+, MCSA Windows 10, MCSE Desktop Infrastructure, ITIL Foundation

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

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